Senior Manager - Application Development

Job Description:

This position is responsible for managing the Business Application or OnLine Information Technology (IT) Group to implement business application and/or online strategies and solutions in support of business strategic objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Monitors and manages delivery of services against Service Level Agreements;

• Organizes and documents activities surrounding problem analysis and resolution. Ensure new learning from problem resolution is applied to improve processes;

• Collaborates with other internal groups to determine and prioritize business needs and requirements ensuring the development of solutions and/or online offerings in the agreed upon timeframe;

• Provides technical input for product and service features that affect online strategy;

• Manages implementation and support strategies for internal applications, including complex enterprise-wide systems, and/or Vertex online;

• Reports on effectiveness of application systems, including system capacity planning, service level development and reporting, and support team structure and workload;

• Ensures that client satisfaction is being monitored and continuously improved.

• Research current best-practices and current technology solutions.

• Interpret how the business strategy links to individual roles and responsibilities.

• Establish effective processes and practices for knowledge sharing and communication.

• Guide overall team activity to support team/business objectives.

• Develop and direct plans for improving team performance.

• Clarify how change will help the organization meet business goals and articulate benefits of change.

• Make recommendations regarding appropriate staff levels and skills in order to achieve goals and objectives.

• Achieve financial objectives by assisting with the preparation and management of the annual budget; scheduling resource utilization; analyzing variances; initiating corrective actions and maximizing opportunities for revenue enhancement (when applicable).

• Enhance job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; developing and/or managing proficiency in the latest personal productivity tools.

• Lead or participate in other projects or duties as assigned.

• Occasional travel required. (or specify specific%)

• Participate in other projects or duties.

SUPERVISORY RESPONSIBILITIES:

• Determine appropriate resourcing of staff in order to achieve goals and objectives.

• Define annual Key Performance Indicators aligned with corporate goals.

• Manage and mentor employees on performance gaps, career development opportunities, and strategies.

• Manage and coach employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.

• Recognize others’ contributions and share credit for success.

• Own attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.

• Prepare and manage budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

KNOWLEDGE, SKILLS AND ABILITIES:

• Understanding /experience of Operational measurements and best practices; planning and measuring an ASP site:
  • Disaster plans
  • Service levels
  • Maintenance windows
  • Staging and testing
  • Security
  • Monitoring, measurements, alarms, etc.

• Working knowledge of networks and TCP/IP

• Strong analytical and organizational skills

• Ability to interact with all areas of the business (clients, IT, development, support, sales, testing, etc.)

• Strong written and oral communication skills

• Strong negotiation and influencing skills

• Strong process and project management skills

• Demonstrated proficiency in the use of Windows operating systems, Microsoft Office together with familiarity of common technology solutions and the applicability to specific client situations

• Ability to maintain confidentiality with sensitive customer and internal information

• Ability to meet deadlines, multitask, and manage time objectively

• Must possess and exhibit emotional stability and maturity in the face of highly emotional and stressful situations.

• Must be results oriented, customer focused and able to manage multiple high-visibility or high-impact projects simultaneously.

• Sufficient knowledge of business communications, including telephone, voicemail, and e-mail, and operations of office machines, such as photocopier, scanner, and fax.

EDUCATION AND TRAINING:

• Bachelor’s degree or equivalent combination of education and experience

• Seven (7) plus years of experience in information technology with three (3) plus years of leadership experience

• CNA, MCSE, or appropriate SQL DBA certification a plus

• EMC certifications/training a plus

• Or equivalent combination of education and/or experience

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.