We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.

Requirements and responsibilities

What you'll do:

The TechOps team is responsible for the day-to-day delivery of multi-platform telematics SaaS offering.
The ideal candidate is an experienced IT professional with a successful track record of working in technical teams in a multi-disciplined technical environment.
Within this role you will work with the TechOps Team to support the core infrastructure and with the IT infrastructure team to deliver project and required maintenance tasks.
The role demands a good communicator able to converse with IT, network admins, technical developers, senior management, and other internal departments.

What you'll bring:

Maintain in operational conditions the TechOps and IT infrastructures (version upgrades, migrations, patching)
Assist help desk with escalation when required
Ensure stability and availability of the operational environment
Implement evolution of the platforms
Maintain and operate the On-premises and Cloud Infrastructures.
Research on new technologies and improvements for the infrastructures which can benefit the business.
Respond to and resolve critical system issues in business hours
Conduct post incident analysis to improve the quality of service.
Follow Change Control procedures for production platforms and services.
Adherence to Our ISO27001 certification standards: - Compliance with business policies and procedures - Handling and protection of information, reporting of security events and following and continuously improving operational procedures
Documenting completed services and performing a handover to other departments for in-service delivery and support.

Key skillsets:

Must-Have Skills:

Linux/Unix Operating Systems - Build/Config/Support (CentOS / Rocky Linux)
Chef Proficiency: Demonstrated experience with Chef for configuration management and automation. Ability to write and manage Chef recipes and cookbooks.
Experience of infrastructure: Physical Servers, VMware ESXI, SAN Storage.
Windows Operating Systems – Build/Config/Support
Windows Domain Management skills
Troubleshooting and Problem-Solving Skills
Monitoring Solutions and Incident Resolution
Practical understanding of Cloud architecture concepts, e.g. scaling, performance, security, integration & costs.
Experience in at least one script development language (Chef, Terraform, PowerShell)
Experience with Atlassian management technologies (i.e. Jira & Confluence)
Fluent in English and French

Nice to have:

Experience with other configuration management tools (e.g., Ansible, Puppet).
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Knowledge of cloud platforms (AWS, Azure, Google Cloud).

Not checking every single requirement?

If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let's meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.