Service Support Centre Manager

Reporting directly to the Director of Operations, this role is the overall management and supervision of Service Centre activities to ensure the efficient receipt, storage, repair and distribution of goods while maintaining optimum levels of service and Health & Safety standards.

Main duties and responsibilities include

• Accountable for ensuring day-to-day operations activities are processed efficiently and accurately whilst maintaining agreed levels of service.
• Overseeing accurate stock management:
  • Monitoring and managing stock levels to prevent overstocking or shortages in both Storage and Repair locations.
  • Implementing and maintain stock control procedures to minimise stock loss or damage.
  • Ensuring stock is stored appropriately according to demand to enable optimum picking efficiencies.
  • Implement stock checking and reconciliation procedures, ensuring stock is stored accurately with any discrepancies being investigated and addressed efficiently.

• Effective warehouse organisation and management:
  • Ensuring the layout of the warehouse enables efficient space utilisation.
  • Maintaining a clean and safe working environment
  • Implement and enforce safety procedures and regulations ensuring policies are adhered to at all times.
  • Ensuring that warehouse equipment is properly maintained and in good working condition, communicating and scheduling maintenance and repairs where necessary.

• Responsible for staff management:
  • Recruitment and training of new employees, including creation and implementation of induction plans and training schedules.
  • Conduct regular performance reviews, providing appropriate feedback, documentation and ongoing training and development plans.
  • Ensuring individual’s tasks and responsibilities are communicated clearly and effectively, ensuring appropriate motivation and allocation of staff within departments.
  • Monitoring and reviewing resource levels, ensuring adequate resource is available to meet both operational and financial needs.
  • Dealing with employee relation issues including conducting disciplinary or grievance procedures if necessary.

• Responsible for ensuring compliance in relation to relevant laws, regulations, and health and safety standards and maintaining accurate and up-to-date records.
• Ensuring compliance with all relevant laws, regulations, and health and safety standards, including the ability to conduct and document risk assessments, lead internal audits (compliance and H&S), and create and maintain clear, practical policies where required. The role also involves keeping all related records accurate, current, and audit-ready.
• Preparing and presenting weekly and monthly reports including but not limited to;
  • Gathering relevant data to develop, monitor and analyse weekly and monthly KPIs providing the appropriate comments and actions.
  • Overseeing reconciliation of reports and systems, ensuring all data is accurate and any discrepancies are investigated and addressed effectively.
• Responsible for strategic operational planning and processes optimisation:
  • Develop and implement strategic plans for warehouse operations to ensure efficiency and cost-effectiveness.
  • Continuously evaluate and improve warehouse processes to enhance productivity.
  • Implement best practices to streamline workflows and reduce operational costs.
  • Develop and manage the warehouse budget, ensuring cost-effectiveness and efficient resource allocation.
  • Lead initiatives for continuous improvement in warehouse operations.

Qualifications & Skills

• Proven experience within an Operations management or Warehouse /Service Centre management role is essential, ideally within a fast-paced business to business organisation. Ideal background within site management /transport/production.
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is desired but not essential.
• Experience working with Microsoft Office, particularly with intermediate Excel skills to be used to produce and analyse multiple reports.
• Proficient in warehouse management systems (WMS) and other relevant technology tools. Knowledge of both SAP and Salesforce CRM is desirable along with the ability to learn new systems quickly.
• Clear understanding of the impact of KPI's/service level.
• Excellent leadership and change management.
• Excellent communication skills at all levels to ensure effective relationship building with other teams and challenge where appropriate.
• Strategic mindset with the ability to align warehouse operations with overall business objectives. Experience in contributing to long-term planning and decision-making.
• Ability to motivate and develop the teams.
• Strong analytical and problem-solving skills to address operational challenges promptly. Ability to review large sets of data and provide workable, logical solutions.
• Familiar with cost analysis and cost saving practices.
• Exceptional organisational, time management and project tracking abilities. The ability to work effectively under pressure, multitask, whilst meeting set deadlines and always maintaining accuracy.
• Commitment, a strong work ethic and a ‘can do’ attitude is essential. Ability to use initiative to create and/or seek out solutions

Basic salary is supported by a generous bonus scheme and many benefits offered by the business.

If you think you have what it takes to join our fast paced and exciting industry then we welcome your application!

Please forward your CV and covering letter to hr@blueprintgaming.com.

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