Account Manager

2 Months ago • 2 Years + • Account Management

Job Summary

Job Description

The Account Manager will be responsible for expanding business with existing customers. This involves managing a portfolio of accounts, focusing on driving growth within them. The role includes managing the full sales cycle, understanding customer needs, and providing solutions using the Wrike platform. The account manager will collaborate with internal teams to understand customer challenges and facilitate solutions using Wrike. The role also involves understanding customer pain points, sales activities, and customer satisfaction.
Must have:
  • 2+ years of successful sales experience
  • Manage existing customer accounts and expand business
Good to have:
  • Experience with full sales cycle
  • Experience with solution selling
  • Outbound sales calling experience
Perks:
  • Life Insurance
  • Long Term Disability Insurance
  • EAP
  • Health Insurance
  • Corporate Pension Plan
  • Parental Leave
  • Volunteer Days
  • Workers Compensation
  • Commuter Allowance

Job Details

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

At Wrike, our mission is to help people to do the best work of their lives and our technology revolves around this core philosophy.

Wrike employees’ comments summarise what it’s like to work with our fast-growing team. Culture, people, fun, and leadership all top the list. A good Wriker is both highly ambitious and humble - able to get along well with and learn from others.

We’ve come a long way, and our team and product have grown tremendously since our founding in 2006. We now have the best product, the best team and there’s never been greater demand in the market for a solution like ours!

We’re excited at what lies ahead. That’s where you come in!

Wrikeの日本オフィスは2019年にスタートし、年々マーケットを拡大させています。
日本オフィスのメンバーはコラボレーションマインドをもち、お客様のビジネスにおける生産性を向上するため協力、共創しています。

我々のプラットフォームをお客様に活用してもらうことでお客様と一緒に成長しましょう!

More about Your team

As an individual who understands and is capable of double-digit growth with a book of named customers, you will be on a sales team made up of Senior Account Managers, reporting to the senior manager of AM Expand Sales. The AM2 is responsible for driving business on a defined set of larger (>100 Employees) Accounts that have a current Wrike subscription. The AM2 works closely with the rest of the Account Team and together work towards a specific booking target. AM2s are responsible for all sets of sales activity both inbound and especially outbound and for understanding customer pain points/challenges to provide/sell the best solution possible.

アカウントマネジャーは既存顧客とのビジネス拡大が主なミッションとなります。
社内の関連メンバーと協力し、お客様のビジネス上の課題を理解/発掘し、Wrikeを活用することによる課題解決を目指します。

You'll make an impact by:

  • Managing new business within the Account Management Book of Business assigned to you.
  • Managing the full sales cycle, including contract generation and other deliverables for closing
  • Managing assigned accounts, inbound requests, especially outreach activities
  • Understanding an account’s needs and effectively communicating how Wrike will meet those needs
  • Utilizing a solution approach to selling and creating value for customers
  • Using SalesForce.com, SalesNavigator, ZoomInfo, and Demandbase for lead management and sales forecasting
  • By ensuring 100% satisfaction with all customers

You will achieve your best if you have:

  • 2+ years of successful sales experience (Tech/SaaS Preferred)
  • Bachelor's Degree preferred 
  • Fluency in Japanese and Good level of English

You will stand out with:

  • Experience handling the full sales cycle from qualification to close
  • Experience handling customer relationships and using those relationships to expand business
  • Experience with solution selling
  • Outbound sales calling experience
  • Experiencing filtering through a large number of inbound leads/trials, and promptly following up on those leads
  • Ability to conduct end-user demonstrations over video conferencing/zoom

Perks of working at Wrike

  • Life Insurance
  • Long Term Disability Insurance
  • EAP
  • Health Insurance
  • Corporate Pension Plan
  • Parental Leave
  • Volunteer Days
  • Workers Compensation
  • Commuter Allowance

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering TeamMedium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Check us out on Glassdoor.

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About The Company

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create and exceed goals every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity and free up people to focus on their most purposeful work. With unmatched flexibility, security and intelligence, Wrike is the only work management solution an organization will ever need in order to scale, optimize and move fast in a competitive world. More than 20,000 happy customers power their future and come together in Wrike, including Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, Tiffany & Co.We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of 900 Wrikers around the globe.

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