Senior Account Manager

Role: Senior Account Manager, Japan

Reports to: Senior Agency Director

Location: Tokyo, Japan

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

This role will support the growth of revenue in our JAPAC business, across agencies and client partnerships in Japan .As Senior Account Manager, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product, L&D and Marketing; not only within Japan but across our Global footprint. You will be responsible for account management across flagship accounts within the business, as well as driving growth and implementing strategy for these accounts. 

You’ll have an unwavering focus on keeping our clients happy and ensuring that MiQ revenue streams remain strong across the Japan business. As the department and business is growing rapidly, your experience will be needed to support and manage team members; you’ll also be expected to troubleshoot and resolve client queries and issues, as well as improvement suggestions to ways of working and processes.

Your main responsibilities will include:

Campaign activation, commercial impact & insight management

• End-to-end account management of MiQ’s clients, including the retention, scaling, growth and implementation of account strategy. 
• Ensuring operational excellence across each stage of the campaign lifecycle including best-in-class insight reports.
• Leading troubleshooting requirements and alleviating the trading and product teams from technical troubleshooting where possible.
• Leading by example on incremental opportunities across your accounts and acting as a subject matter expert for others’ accounts. This includes both conversion of incremental opportunities but equally as important, your approach to identifying such opportunities.
• Own specific AM processes for Japan – such as incremental approach, reporting schedules, ownership of pod/patch catch-ups, vendor cost tracking and monthly billing reconciliations among others.

Client servicing & relationships

• Owning and overseeing the post-sales process, ensuring world-class servicing and output at every stage of the client lifecycle. 
• Identify, build and maintain relationships with key client stakeholders, with demonstrable impact across flagship accounts in your portfolio.
• Driving and leading relationship management across your business unit - including, but not limited to - management and ownership of entertainment budgets, QBRs and PCA presentations (where applicable).
• Acting as the primary escalation point for troubleshooting client requests across your flagship accounts.

Strategic thinking 

• Leveraging MiQ’s data, product and solutions to devise and implement growth strategy for key clients; and to share this as a best practice across the AM department.
• Demonstrate flexibility; ability to adjust team or patch focus and priorities based on new information while holding the bigger picture.
• Listens to stakeholders and clients to understand their needs, proactively asking questions to gather more content and details.
• Actively guides clients towards longer-term MiQ solutions in the Analytics space.
• A consistent voice within MiQ internally; constantly querying, challenging and learning across new products, solutions, partners and so forth.
• Owning, updating and maintaining flagship account playbooks - and sharing knowledge to others in the department as best practice. 
• Regularly representing MiQ externally at industry events and conferences. This includes both formal MiQ-invitee events and proactive suggestions on your behalf.

Behaviours & Influencing 

• Act as a trusted advisor to stakeholders and clients; sought out as a sounding board for the commercial team.
• Honestly and proactively challenge internal/external stakeholders’ ideas.
• Develop and demonstrate deep levels of understanding around our clients’ challenges; regularly update on recommendations to enhance our ability to resolve them through the use of MiQ solutions or technology.
• Consistent and continuous networking to expand your portfolio of contacts; build relationships across the industry with existing and prospective customers, partners and vendors. 

Innovation 

• View problems in new ways, consistently suggesting novel approaches for all types of issues; at the same time is able to drive a culture of innovation amongst team members.
• Piloting, validating, and improving new ideas or methods.
• Unafraid to take calculated risks, internally and/or externally.
• Proactively suggests new ways of working with GAMDs to drive better performance.
• Create new ideas or solutions for clients to maximise retention.

What you’ll bring 

• Minimum 2-3 years’ client-facing experience in programmatic advertising
• Client Services / Sales Support / Ad-Ops background
• Management experience preferred but not required

REQUIRED SKILLS 

• Exceptional level of organisation and conscientiousness
• Excellent communication skills
• Proactive mentality
• Alignment with MiQ's core values and culture
• A can-do attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Apply today

Equal Opportunity Employer