Job Description
This is an opportunity to work with a leading Independent Marketing Intelligence Company, MiQ. You will join a global company with a global culture, living and breathing MiQ values to help businesses win and support employee development. As part of the Client Services team, you will collaborate with Sales, Trading, Analysis, and Product departments globally, gaining a holistic business view. The department and business are growing rapidly, offering scope to shape this role.
Good To Have:
- Customer service experience preferable
Must Have:
- Administrative duties
- CRM (Salesforce) IO creation and administration for assigned accounts.
- Preparing account service-related documents such as meeting agendas, meeting notes etc.
- Supporting Sales/ AM teams in the creation of campaign proposals
- Support campaign activation, ensuring assets are gathered and campaigns run smoothly.
- Creating and sharing campaign screenshots and assisting in reporting mid and post campaigns.
- Supporting with Insight planning and creation
- Consider client objectives, challenges, vertical insights, and macro factors for inputs.
- Helping the AE and AM’s with Internal project management
- Maintaining the highest level of service both internally and externally
- Ensure integrity of G drive and central saving of relevant documents.
- Maintaining & updating campaign tracker
- Tracking of missing PO numbers & invoices queries
- Maintaining the integrity of Vision financial report
Perks:
- Competitive compensation that includes bonus and Profit share
- No copay Benefits from day 1 (single or family)- medical, dental, vision
- 25 vacation days
- 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
- 6 months paid parental leave
- RRSP matching contribution plan
- Wellness benefits including free access to benefits provider Cyno
- Awesome opportunities for growth
- Flexible work environment with both remote and in office attendance and fun team building activities
- 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ
THE OPPORTUNITY
This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees' professional and personal development.
As a member of the Client Services team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis and Product. Not only within Canada but across our Global footprint. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing rapidly there is scope for you to really make this role your own.
JOB RESPONSIBILITIES
Your main responsibilities will include:
- Administrative duties;
- CRM (Salesforce) – IO creation and all associated administration tasks required for assigned accounts.
- Preparing account service-related documents such as meeting agendas, meeting notes etc.
- Supporting Sales/ AM teams in the creation of campaign proposals
- Supporting the campaign activation teams by ensuring all relevant assets are gathered and campaigns run smoothly.
- Creating and sharing campaign screenshots and assisting in reporting mid and post campaigns.
- Supporting with Insight planning and creation
- Inputs – Considering client objectives, client challenges, vertical specific insights & macro factors.
- Helping the AE and AM’s with Internal project management
- Maintaining the highest level of service both internally and externally
- Ensuring / the integrity of the G drive and relevant documents are saved centrally
- Maintaining & updating campaign tracker
Finance
- Tracking of missing PO numbers & invoices queries
- Maintaining the integrity of Vision financial report
REQUIRED EXPERIENCE
- Working in a team environment
- Customer service experience preferable
REQUIRED SKILLS
- Detail oriented
- A high level of organization
- Proactive
- A strong work ethic and willingness to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A ‘can do' attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Highly competent with Microsoft Office i.e., Excel, PowerPoint, Word etc
WHAT WE VALUE IN OUR PEOPLE
Passion – We love and live what we do
Determination - We always find a way to figure it out
Unity – We back each other and challenge each other
Agility – We anticipate the unexpected, embrace and adapt to change
Courage – We dare to think unconventionally
BENEFITS & PERKS
- Competitive compensation that includes bonus and Profit share
- No copay Benefits from day 1 (single or family)- medical, dental, vision
- 25 vacation days
- 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
- 6 months paid parental leave
- RRSP matching contribution plan
- Wellness benefits including free access to benefits provider Cyno
- Awesome opportunities for growth
- Flexible work environment with both remote and in office attendance and fun team building activities
- 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ
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