The HR Service Delivery Analyst role involves improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Responsibilities include managing employee data processes, handling query/case management, and ensuring accurate records and transactions. The analyst will interact with peers, receive moderate instructions, and work as part of a team, with a focus on analysis and problem-solving. The role requires strong customer orientation, excellent interpersonal skills, and proficiency in MS Office and Excel, along with the ability to work under pressure and in flexible shifts. The analyst may have limited exposure with clients. The role will be in Mumbai, India. The incumbent should have a Bachelor’s degree.