Senior Analyst, Employee Engagement and Experience

Company:

Mercer

Description:

We are seeking a talented individual to join our Career Consulting Team at Mercer. This role will be based in Brisbane, Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

For decades, Mercer has held a dominant position in employee engagement and employee experience (EE/EX). This has been further amplified in 2024 through the global transition of Kincentric’s employee engagement business into Mercer, together with its legacy-Aon / Aon Hewitt engagement models, frameworks, methods, benchmarks and rich IP. Through this transition, Mercer is now the pre-eminent provider of employee engagement solutions globally, with the largest normative database (set of benchmarks) in the market.

To fuel our continued growth in the Pacific, our Employee Engagement & Experience Solutions team is seeking a bright and ambitious Senior Analyst, Employee Engagement & Experience. You will join a high-performing team with deep expertise in employee engagement that is delivering a broad selection of EE/EX projects, covering amongst others: listening strategy; survey design and delivery; analysis and hypothesis development; board, executive and P&C debriefs; focus groups; and post-survey governance, action planning and activation.

We will count on you to:

• Join and participate in client meetings/calls to understand and capture requirements and present solutions.
• Support the development of proposals, tender responses, and statements of work, considering project objectives, deliverables, milestones, timing, and pricing.
• Collaborate with internal colleagues to leverage expertise and resources.
• Update and manage sales resources and materials, including case studies, past proposals, thought leadership, artefacts, and sales decks.
• Support effective project management across various projects to ensure deliverables meet agreed scope and timelines.
• Participate in the design of workshops, sessions, surveys, and other interventions.
• Collaborate with COE/operations colleagues in Singapore, India, and Poland for project implementation and related activities.
• Review and analyse internal/client data (e.g., employee engagement survey data) to develop insights and contribute to strategic recommendations.
• Participate in project reporting efforts, creating high-impact client presentations and reports in collaboration with colleagues.
• Facilitate and present findings to clients across various forums, including survey debriefs, workshops, townhalls, employee briefings, focus groups, and webinars.

What you need to have:

• Prior consulting experience, ideally in employee engagement and employee experience, and/or organisational development
• Proven experience in deriving insights from qualitative and quantitative data, and presenting findings.
• The ability to understand, synthesise and articulate key elements of a project.
• Comfortable with, and adept at, presenting findings to internal and external stakeholders.
• Strong oral and written communication skills.
• Detailed, logical and methodical working style.
• Self-driven and confident.
• Ability to collaborate with colleagues and build relationships.
• A passion for growing yourself and performing to a high standard.

What makes you stand out:

• Tertiary qualification in a related field – HR, Organisational Psychology, Business/Commerce
• Proficiency in engagement tool platforms as well as Excel and PowerPoint
• Strong interest in staying abreast of industry trends and best practices in employee engagement and data analysis.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Mercer

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.