Application Support Engineer

1 Month ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

Act as software detectives, providing a dynamic service to identify and solve issues within multiple components of critical business systems. Responsibilities include providing L2 Network Support and troubleshooting, adhering to defined processes like ISO 20000, ISO27001, and BS25999. The role requires flexibility for shifts, a good understanding of the organization's network architecture, and the ability to deliver results within timelines. You will also be responsible for front-ending internal, external, and client audits and working towards closing findings.
Must have:
  • Enterprise Network Operations
  • L2 Network Support and troubleshooting
  • Adherence to ISO 20000, ISO27001, BS25999
  • Juniper SRX or Palo Alto firewall configuration/troubleshooting
  • Switching and Routing configuration/troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to take ownership
  • High initiative and innovative ideas
  • Positive attitude
  • Teamwork
Good to have:
  • Knowledge on Cloud Technology
  • Knowledge on Scripting
  • Knowledge on Wireless Technology
  • SSL VPN Configuration and Troubleshooting

Job Details

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts. -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines. -Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory ------------- -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills ------------------ -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills. -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team -Work independently with minimal assistance Additional Information -Certification on Cloud Technology Educational Qualification: Any degree / 15 years of Full time education

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