Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Key Responsibilities

• Administration and Configuration: Manage and administer Atlassian tools, ensuring they are configured to meet the needs of the organization. This includes user management, workflows, custom fields, permissions, screen schemes, and other configurations.
• System Maintenance: Perform regular system maintenance, upgrades, and patches to ensure the stability and security of the Atlassian environment.
• Monitor Performance: Continuously monitor system performance, troubleshoot issues, and optimize system configurations to ensure optimal performance.
• Integration: Integrate Atlassian tools with other systems and tools used within the organization to streamline workflows and enhance productivity.
• User Support and Training: Provide support to end-users, including troubleshooting issues, answering questions, and providing training and documentation as needed.
• Best Practices and Standards: Establish and enforce best practices and standards for using Atlassian tools within the organization. This includes creating and maintaining documentation, guidelines, and procedures.
• Project Management: Work closely with project managers and teams to understand requirements and implement solutions using Atlassian tools. This includes customizing workflows, dashboards, and reports to support project management needs.
• Collaboration: Collaborate with cross-functional teams to understand their needs and provide solutions that enhance productivity and efficiency.
• Innovation: Stay current with industry trends and best practices related to Atlassian tools and bring innovative ideas and solutions to the organization.
• Security Compliance: Ensure that the Atlassian environment complies with security policies and procedures, including data privacy and protection standards.

Qualifications

• Experience: Minimum of 8+ years of experience administering and configuring Atlassian tools, including Jira, Confluence
• Technical Skills: Strong technical skills and experience with scripting and automation using tools such as Groovy, Python, or Bash.
• Certification: Atlassian certification(s) is highly desirable.
• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Strong communication skills, both written and verbal, with the ability to effectively communicate with technical and non-technical stakeholders.
• Project Management: Experience with project management methodologies and tools, including Agile and Scrum.
• Collaboration: Ability to work collaboratively with cross-functional teams and foster a positive and productive working environment.
• Attention to Detail: Strong attention to detail and commitment to producing high-quality work.

Education

• Bachelor’s degree in computer science/information technology, or a related field.