Software Engineer II

Our product 

Viva Insights helps people and businesses thrive with insights, recommendations and solutions that are integrated into Microsoft Teams and Outlook to improve productivity and wellbeing. We help managers and leaders gain data-driven visibility into how work patterns affect wellbeing, productivity, and business performance, with default safeguards like de-identification, aggregation, and differential privacy to protect individual privacy. We help millions of people work smarter and achieve balance using personalized solutions designed to help teams collaborate more effectively, preserve time for uninterrupted work, and disconnect at the end of the day. Watch our short to learn more. 

Our culture 

We will only achieve our mission of transforming how others work if we live our culture. We start with becoming learners in all things and apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.  

More about the Role 

Running a global world class service that is tightly integrated with mission critical productivity apps (Microsoft Teams and Outlook) with millions of active users presents broad and evolving challenges. We’re constantly in need of improving our engineering systems and cloud services to meet the growing demands of a large user base (and a team of engineers) that are rapidly expanding. We have complex multi-tiered applications running off distributed micro-services, handling billions of user interactions every day, generating petabytes of data that require analysis and transformation, spanned across hundreds of thousands of machines. As a Software Engineer II, your key responsibilities include the following: 

• Modernizing our systems to ensure that our developers can work with the newest and best technology.  
• Refactoring and optimizing our computations and framework to improve our performance and scalability so that we can deliver cost-effective features.   
• Developing tools to analyze, monitor and recover our services to increase the resiliency of our services.  
• Improving our engineering systems to ensure that our growing and global development team can build, deploy and manage our service in a secured and compliant manner.  
• Build and improve systems that enable big data analysis to measure user and organizational productivity and customer engagement.   

Our customer needs evolve rapidly, our systems are diverse, and our backend challenges are broad. This allows our backend engineers to continuously find new areas of interest to go deep and develop new subject matter expertise, while helping us find better ways to innovate on agility, scale and security. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Works with appropriate stakeholders to determine user requirements for a set of features.
• Contributes to the identification of dependencies, and the development of design documents for a product area with little oversight.
• Creates and implements code for a product, service, or feature, reusing code as applicable.
• Contributes to efforts to break down larger work items into smaller work items and provides estimation.
• Acts as a Designated Responsible Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems.
• Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.