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Sportsbook Operations Associate

Massachusetts, United States (On-site)

Sportsbook Operations Associate

4 Months ago • All levels • $52,000 PA - $65,000 PA

Job Summary

Job Description

Join a fast-growing team and play a central role in running the day-to-day operations of a rapidly scaling Sportsbook. You'll need strong analytical skills, customer focus, and a deep understanding of the Sportsbook industry.

Must have:

Sportsbook experience
Analytical skills
Customer-focused view
Strong communication

Good to have:

Merchandising decisions
Problem escalation
Competitor tracking
Data-driven mindset

Perks:

Bonus, equity
Benefits package

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required for this role

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Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We are building upon our leading US sports brand to grow our Sportsbook Operations group! Join our team as a Sportsbook Operations Associate, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business. If you enjoy working within a fast-paced, highly dynamic environment, we think you’ll love it here.

What you’ll do as a Sportsbook Operations Associate

Work with our broader Sportsbook and Trading teams to ensure delivery of market-leading Sportsbook offerings on time.
Ensure that live site content, live betting events, and betting odds are presented and merchandised in line with Sportsbook strategy and objectives.
Regularly make merchandising decisions leveraging a combination of analytical skills, creativity, and sports/sports-betting expertise.
Continuously think and collaborate with various teams on ways to improve customer experience.
Run processes to support quality assurance, problem escalation, and competitor tracking.

What you’ll bring

You have a customer-focused view and a strong understanding of what the Sportsbook customer wants.
Strong interpersonal and communication skills with the ability to work independently as part of a fast-growing team.
Data-driven and strong attention to detail, with a deep understanding of the Sportsbook industry.
Bachelor’s degree in Mathematics, Statistics, Computer Science, Business Analytics, or another relevant discipline preferred.
Due to the nature of the sporting calendar, this position will regularly include early morning, evening, and weekend shifts, which includes five days of work with two days off.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.