Sr Analyst, Java Applications Support

1 Month ago • 5 Years +

Job Summary

Job Description

The Sr Analyst, Java Applications Support role involves providing application support operations to technical services in Hong Kong. The responsibilities include supporting applications, managing Remedy tickets, preparing reports for internal business users, and participating in 7x24 support operations. The ideal candidate should have experience with Windows, Unix, JavaScript, Shell script, Oracle and PostgreSQL databases, and software development in JAVA. Good communication, problem-solving skills, and the ability to handle multiple tasks are essential. Experience with MS-SQL databases, Splunk, and AWS/Azure cloud platforms is advantageous. The position is hybrid, requiring virtual and in-person work at a TU office for a minimum of two days a week.
Must have:
  • University graduate with a degree in Computer Science.
  • 5+ years of experience in application support or development.
  • Proficiency in Windows, Unix, JavaScript and Shell script.
  • Experience with Oracle and PostgreSQL databases.
  • Experience in software development in JAVA.
  • Solid communication and interpersonal skills in English.
  • Able to handle multiple tasks and possess good problem-solving skills.
  • 7x24 support operations (including holidays) and non-office hour communication.
  • Remedy ticket management to meet HK SLA requirements.
  • Report preparation to internal business users.
Good to have:
  • Experience with MS-SQL databases.
  • Experience with Splunk.
  • Exposure to AWS / Azure cloud platforms.
  • Solid knowledge in supporting .NET Framework/Java, enterprise architecture.
  • Understanding of Agile, DevOps, and CI/CD processes and tooling.

Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

To provide application support operation to technical services in Hong Kong

What You'll Bring:

  • University graduate with a degree in Computer Science or related technology disciplines.

  • 5+ years' experience on application support or application development.

  • Proficiency in Windows, Unix, JavaScript and Shell script.

  • Have Oracle and PostgreSQL database experience.

  • Experience in software development in JAVA.

  • Solid communication and interpersonal skills in written and spoken English.

  • Able to handle multiple tasks, self-motivated, reliable, intelligent, diligent, and possess good problem-solving skills.

  • Mature, initiative, outgoing, and a good team player.

  • 7x24 support operations (including holidays) and non-office hour customer communication.

  • Remedy ticket management to meet HK SLA requirements.

  • Report preparation to internal business users.

Impact You'll Make:

  • Experience with Ms-Sql databases is an advantage. 

  • Experience with Splunk is preferred. 

  • Exposure to AWS / Azure cloud platforms is a plus. 

  • Solid knowledge and know-how in supporting .NET Framework/Java, enterprise architecture, infrastructure, and operation management technology. 

  • Understanding of Agile, DevOps, and CI/CD processes, tooling, and Docker technology. 

  • Adaptable and proactive integrity, with a collaborative mindset. 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Analyst, Applications Support

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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