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Sr Manager, Enterprise Application Stack

Telangana, India (On-site)

Sr Manager, Enterprise Application Stack

19 Hours ago • All levels

About the job

Summary_{By Outscal}

Zeta is seeking a Sr Manager, Enterprise Application Stack to manage their Enterprise Application Stack including Vendor Selection, Implementation, Integration, Training, Adoption, Usage, Engagement, Replacement, Reliability, Application Development and Service Desk. Must have experience with Enterprise Software and Systems (SaaS and on prem), Vendor Management, Implementation & Integration, Adoption & Engagement, Reliability, Application Development and Service Desk.

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

You'll be working closely with the leadership and the Tachyon product team to build and scale the card issuance and core payments processing platforms that process payments from major card networks across the globe as well as payment systems like UPI.

Opportunity to build an in-depth understanding about various payment systems and you get to build innovative features leveraging the most modern payment trends

Enterprise Application Stack Scope

Enterprise Application Stack refers to all the Enterprise software and Systems (SaaS and on prem) that we use within our organization excluding Developer IT Operations such as

Third party

Project Management and Service Desks - JIRA, Freshdesk
Content Management, Collaboration and Office Suite - Confluence, MS Office, Loom, Panopto, Figma, Lucidchart, iManage
HRMS, Employee Engagement, Payroll, Applicant Tracking, Performance Management, Learning Management - Darwinbox, Allsec, Lever, Infeedo, Mesh, Absorb LMS
Telephony

Internally Developed apps

We develop several internal applications for various purposes within the org

Responsibilities

The Manager, Enterprise Applications role is responsible for all Operations associated with our Enterprise Application Stack, comprising Vendor Selection, Implementation, Integration, Training, Adoption, Usage, Engagement, Replacement, Reliability, Application Development, Service Desk

Vendor Management

Identifying best-fit modern vendors
Drafting RFIs and RFPs
Conducting demos and bake-offs
Assisting Pricing and contracting
Keeping abreast with the latest developments and scheduling replacements

Implementation and Integration

Forming an indepth understanding of each Enterprise App and every feature and capability
Architecting the integration into our organizational Enterprise App Stack including SSO, Data Lake, Reliability Monitoring, Analytics
Overseeing the Implementation, Configuration of the Enterprise App and seamless migration from existing systems

Adoption and Engagement

Creating and disseminating Process documents and training videos
Measuring and promoting usage
Sharing best practices and tips for optimizing productivity

Reliability

Monitoring and delivering high uptime, availability and response time

Application Development

Leveraging lowcode / nocode platforms such as Retool to develop internal Enterprise apps

Data Analytics

Defining and managing the Data architecture and data engineering pipelines
Managing data analytics dashboards for all Enterprise Apps

Service Desk

Running and operating the Service desk for all Enterprise Apps

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success