Job Description

1. Lead the design and optimization of employee full lifecycle processes (onboarding/probation/transfer/resignation), improve efficiency through automation tools, and ensure process compliance.

2. Coordinate online and offline employee service systems (self-service platform/intelligent customer service/service desk), continuously optimize service experience, and improve employee satisfaction.

3. Establish SSC operation indicator system, identify efficiency bottlenecks through data analysis, output process optimization solutions and promote implementation.

4. Collaborate with HRIS to promote system upgrades, lead demand research and functional testing, and ensure the system matches business development needs.

5. Deeply participate in organizational change projects (e.g., campus recruitment batch onboarding, organizational restructuring), design supporting process solutions and ensure rapid implementation.

6. Compile "SSC Standardized Operation Manual" and risk control checklist, regularly review process execution effects, and output improvement suggestions.

Job Requirements

1. Bachelor's degree or above, preferably in Human Resources, Management, or related majors.

2. 5+ years of HR Shared Service Center process operation experience, preferably with internet/gaming industry background.

3. Led at least 2 process automation projects (e.g., e-signature systems, intelligent customer service deployment), with end-to-end process optimization experience.

4. Proficient in flowcharting and process tool application, familiar with mainstream HR systems (e.g., Workday, SAP).

5. Excellent data analysis skills, capable of driving process optimization decisions through data.

6. Outstanding project management skills, able to coordinate multiple resources to drive complex process transformation.

7. Strong service awareness and user-centric thinking, strong stress resistance, adaptable to fast-paced work environments.