Store Leader (Store Manager)

1 Month ago • 2 Years + • $65,000 PA - $75,000 PA

Job Summary

Job Description

Activate, a technology company specializing in interactive gaming facilities, is seeking a Store Leader (Store Manager) for its new Sterling location. Reporting to the Regional Leader, the Store Leader will manage daily operations, ensure excellent customer experiences, and lead a team in a dynamic, tech-focused environment. Responsibilities include overseeing operations, maintaining brand consistency, performing inspections, ensuring safety, managing inventory, and leading staff through hiring, performance management, and training. The role requires strong leadership, customer service skills, and an interest in technology and gaming. The company offers a competitive salary and benefits package.
Must have:
  • 2 years of customer-facing experience
  • Collaborative team player
  • Strong customer relationship skills
  • Excellent communication and listening skills
  • Proficiency in Microsoft Office
  • Ability to multitask and manage priorities
Good to have:
  • Experience with hand and power tools
  • Experience in managing competing priorities
Perks:
  • Competitive salary
  • Medical, Dental, and Basic Life benefits
  • Paid time off
  • Casual dress code
  • Fun and dynamic work environment
  • On-site parking

Job Details

#Enter the Game – Activate, coming soon to Sterling

 

Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Sterling located at 20964 Southbank Street, Suite 120. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

 

The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.

 

Essential Duties and Responsibilities:

 

Operations and Maintenance

  • Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
  • Create a lasting experience with customers and ensure their satisfaction is a top priority
  • Effective understanding of key performance indicators
  • Help maintain brand consistency through positive customer experiences and local event involvement
  • Perform regular general inspections of front desk and gaming areas
  • Perform daily cleaning and maintenance duties in compliance with company standards
  • Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
  • Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
  • Oversee the day-to-day maintenance process flow required for the facility
  • Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

 

Team Leadership

  • Scheduling duties, as required, to ensure peak periods are properly staffed
  • Leading in the hiring of new employees and creating a talent pipeline
  • Managing performance of employees, including accountability coaching and development
  • Participate in planning meetings to prepare and roll out various training and initiatives
  • Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

 

Working Environment:


  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
  • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
  • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
  • Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
  • Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
  • Must be comfortable working in an environment with bright flashing lights, loud music, and fog
  • Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
  • Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

 

The Qualifications:


  • Demonstrated leadership ability with 2 years of experience in a customer facing environment
  • Demonstrated strengths in collaborative team environments
  • Ability to foster strong relationships with customers and employees
  • Excellent communication skills, including listening, and oral
  • Proficient in the use of hand and power tools
  • Proficient in Microsoft Office and related software
  • Multitasking in both leading teams and operational performance
  • Highly organized in managing competing priorities

 

The Perks: 


  • Competitive salary
  • Benefits package (Medical, Dental, and Basic Life)
  • Paid time off
  • Casual dress
  • Fun and dynamic work environment 
  • On-site parking

 

Successful completion of a criminal record check is a condition of employment for this position. 

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

 

#ZipRecruiter

 

Similar Jobs

Razer - RazerStore Manager

Razer

San Jose, California, United States (On-Site)
1 Month ago
NCR Voyix - IT Support Engineer

NCR Voyix

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Banyan Software - Brand and Content Lead

Banyan Software

Auckland, Auckland, New Zealand (On-Site)
1 Month ago
Keywords Studios - Technical Account Manager

Keywords Studios

Canada (Remote)
3 Months ago
beghou consulting - Sr. Consultant

beghou consulting

Emeryville, California, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - Gate Agent I

Nintendo

North Bend, Washington, United States (On-Site)
12 Months ago
Cubic corporation - EMEA Project Control Manager

Cubic corporation

Salfords, England, United Kingdom (On-Site)
2 Months ago
Addepar - Alternatives Data Operations Analyst

Addepar

Pune, Maharashtra, India (On-Site)
2 Months ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Iron Mountain - Scanning Admin Specialist

Iron Mountain

Risley, England, United Kingdom (On-Site)
2 Months ago
dun bradstreet - Business Development Director

dun bradstreet

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
Western Digital - Technician 2, Engineering

Western Digital

Phra Nakhon Si Ayutthaya, Thailand (On-Site)
1 Week ago
Keywords Studios - Tax Analyst

Keywords Studios

Montréal, Québec, Canada (Remote)
4 Months ago
Cubic corporation - Senior Application Support Engineer

Cubic corporation

Hyderabad, Telangana, India (On-Site)
1 Month ago
Assystems - Technicien Electrotechnique H/F

Assystems

Dijon, Bourgogne-Franche-Comté, France (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sterling, Virginia, United States

Quentus - Area Vice President

Quentus

United States (Remote)
6 Months ago
Thousand Eyes - Senior Network Support Engineer

Thousand Eyes

Austin, Texas, United States (On-Site)
2 Months ago
nissan - Regional Sales Operations Analyst 1

nissan

Atlanta, Georgia, United States (On-Site)
5 Days ago
Spaulding Ridge - OneStream GTM Director

Spaulding Ridge

Chicago, Illinois, United States (On-Site)
2 Months ago
Nintendo - Engineer, SDET (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
10 Months ago
EMA - Solutions Architect

EMA

California, United States (On-Site)
1 Year ago
hogarth - Copy Editor – US Hispanic

hogarth

Miami, Florida, United States (Hybrid)
2 Months ago
Palo Alto Networks - Senior Financial Analyst, Services Finance

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Week ago
Schell Games - Senior Game Engineering Manager

Schell Games

Pennsylvania, United States (Hybrid)
4 Months ago
Notion - Notion Consultants Lead

Notion

San Francisco, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Altamonte Springs, Florida, United States (On-Site)

Altamonte Springs, Florida, United States (On-Site)

Burlington, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (Hybrid)

Rosser, Manitoba, Canada (On-Site)

Dublin, California, United States (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Toronto, Ontario, Canada (Remote)

Everett, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug