Systems Analyst - Salesforce
About the job
SummaryBy Outscal
Experienced systems analyst needed to implement and improve Salesforce for sales, fulfillment, and support processes. Must have 5+ years of experience as a business analyst, 2+ years of Salesforce experience, and proficiency in process mapping. Experience with software development projects and documentation is also required.
Description
We are looking for an experienced systems analyst to help implement and improve our business applications, specifically our use of Salesforce for sales and relationship management, fulfillment and technical support processes. This individual will analyze business issues and system requirements to address ongoing operational objectives. This individual will also coordinate standard testing cycles to ensure quality updates are released. Ultimately, the systems analyst will translate our business needs into new high quality business applications.
You’ll Thrive in This Role If You:
- Have 5+ years of proven experience as a business and/or systems analyst
- Possess 2+ years of specific experience with the Salesforce ecosystem, including a solid understanding of its architecture, configuration, and limitations
- Demonstrate hands-on experience with software development projects and documentation
- Can translate business needs into system requirements and configuration specifications
- Are proficient in process and systems mapping applications such as Visio or LucidChart
- Exhibit excellent analytical skills and a strong problem-solving attitude
- Are a team player with a focus on collaborative communication
- Can effectively prioritize and manage competing requests
- Show a demonstrated ability to handle multiple assignments simultaneously
- Are capable of working independently with minimal supervision and taking a proactive role in executing assignments
- Display strong attention to detail and organizational skills
Here’s What You’ll Get to Do:
- Examine and evaluate current business and systems processes
- Lead discussions with users and business stakeholders to understand and document business goals and objectives related to Salesforce and other business applications
- Document new business requirements and translate them into detailed system specifications
- Make design recommendations based on your understanding of Salesforce architecture and limitations
- Define reporting and alerting requirements
- Document and update business and system process diagrams
- Identify common sources of technical issues or questions and make recommendations for improvements
- Collaborate with trainers to communicate new functionality and provide support
- Perform quality assurance and validate changes by coordinating testing programs
- Work with Developers, SMEs, Users, and other teams to communicate, verify, document, and test desired functionality changes
- Manage multiple competing priorities through effective organization and communication
Employee Perks & Earnings:
- Enjoy a fully remote work schedule!
- Benefit from full coverage health insurance and a company 401(k) match starting on day one
- Take advantage of our open and flexible vacation policy, including sick leave
- Benefit from no meeting Fridays!
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! *This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
