Team Lead (Store Supervisor)

1 Week ago • 1-2 Years • Facilities Management

Job Summary

Job Description

The Team Lead at Activate is responsible for ensuring positive customer experiences and overseeing all staff on shift. Duties include answering phones/emails, troubleshooting bookings, handling check-in/cash out, resolving complaints, and communicating facility status. The role also involves training new employees, coaching staff, delegating tasks, and facilitating solutions for customer issues. Additionally, the Team Lead will manage inventory, maintenance, and room upkeep, reporting needs to the Store Leader. This is a full-time position at the Calgary North location.
Must have:
  • 1-2 years experience in similar role
  • Customer service skills
  • Team leadership
  • Proficiency in MS Office
  • Ability to work various shifts (8 am - 1 am)
  • Maintenance and inventory management
Good to have:
  • Experience overseeing 10+ team members
  • Proficiency in hand and power tools
Perks:
  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • On-site parking

Job Details

#Enter the Game


Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.


The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Calgary North store located at 2929 Sunridge Way NE, Unit 420. 

 

The Duties and Responsibilities:  

 

Customer and Store Operations

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them 
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments 
  • Resolve customer complaints and escalate to the Store Leader as required 
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience 
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards 

 

People Leadership 

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values 

 

Maintenance and Inventory 

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities 

 

The Qualifications:  

  • 1-2 years of previous experience in a similar role is preferred
  • Must be able to work day/evening/weekend shifts
  • Proficiency in MS Office and related software
  • Strength in engaging customer relations
  • Proficient in the use of hand and power tools
  • Demonstrated collaborator and able to work with teams
  • Ability to work various shifts starting as early as 8 am and ending at 1 am is required
  • Previous experience overseeing a team of 10+ is an asset 

 

The Perks:  

  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

 

Successful completion of a criminal record check is a condition of employment for this position.   

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

 

Similar Jobs

Sony Music Career - Manager, Business & Legal Affairs

Sony Music Career

Seoul, South Korea (On-Site)
22 Hours ago
Fluence - Test Engineer (m/f/d) - German speaker

Fluence

Erlangen, Bavaria, Germany (Hybrid)
6 Months ago
Glean - AI Outcomes Manager

Glean

Palo Alto, California, United States (On-Site)
7 Hours ago
Alphasense - Director, Revenue Accounting

Alphasense

(Remote)
7 Hours ago
Coherent Corp - Lead Module Design Engineer

Coherent Corp

Fremont, California, United States (On-Site)
1 Day ago
The Walt Disney Company - Transportation Bus Maintenance - Area Fleet B Mechanic

The Walt Disney Company

Florida, United States (On-Site)
1 Month ago
The Walt Disney Company - Island Beach Lifeguard

The Walt Disney Company

(On-Site)
1 Month ago
The Walt Disney Company - Island Beach Lifeguard - Bahamas

The Walt Disney Company

The Bahamas (On-Site)
4 Months ago
The Walt Disney Company - Cogen Operator, Walt Disney World

The Walt Disney Company

Florida, United States (On-Site)
4 Months ago
Tesla - Real Estate Internship

Tesla

Oslo, Oslo, Norway (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Landor - Designer

Landor

London, England, United Kingdom (Hybrid)
9 Hours ago
Image Engine - CG Supervisor

Image Engine

Vancouver, British Columbia, Canada (Hybrid)
1 Week ago
Aesir Interactive - Unreal Engine Programmer Games (Regular/ Senior) (f/m/d)

Aesir Interactive

Munich, Bavaria, Germany (Hybrid)
8 Months ago
Company3 Method Studios - Security Compliance Assessor

Company3 Method Studios

United States (Remote)
2 Months ago
Animoca Brands - Backend Developer

Animoca Brands

Philippines (Remote)
6 Months ago
N-iX - Delivery Director (#2605)

N-iX

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
Tide - KYC Quality Assurance Analyst with French

Tide

Bulgaria (Hybrid)
1 Day ago
Google - Go-To-Market Recruiter, Google Cloud

Google

Austin, Texas, United States (On-Site)
2 Days ago
Nexters - General Manager

Nexters

Cyprus (Remote)
2 Months ago
Extreme Network - Staff Wireless SW Engineer

Extreme Network

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Calgary, Alberta, Canada

Mega Zebra - Human Resource Manager (m/f/d)

Mega Zebra

Montreal, Quebec, Canada (Hybrid)
8 Months ago
Igg Games Heart  - Unity 3D FX Artist (Mobile Game)

Igg Games Heart

Vancouver, British Columbia, Canada (On-Site)
3 Days ago
Keywords Studios - Tax Analyst

Keywords Studios

Quebec, Canada (Remote)
1 Month ago
Nasdaq - Sr. Manager - Client Experience

Nasdaq

Toronto, Ontario, Canada (Hybrid)
19 Hours ago
Rockstar Games - UI Tools Programmer

Rockstar Games

Oakville, Ontario, Canada (On-Site)
1 Month ago
Electronic Arts - Chinese Community Coordinator

Electronic Arts

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Google - Measurement Lead, Large Customer Sales

Google

Toronto, Ontario, Canada (On-Site)
2 Days ago
Airlab Inc  - Junior Programmer Artificial Intelligence

Airlab Inc

Quebec, Canada (On-Site)
1 Month ago
Fortis Games - Sr. QA Engineer

Fortis Games

Canada (On-Site)
3 Months ago
Epic Games - Designer, Cosmetics Ecosystem

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Facilities Management Jobs

Google - Facilities Technician, Electrical

Google

Eemshaven, Groningen, Netherlands (On-Site)
1 Week ago
The Walt Disney Company - Technician (Building Services)

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
Google - Onderhoudstechnicus Elektro

Google

Eemshaven, Groningen, Netherlands (On-Site)
5 Months ago
The Walt Disney Company - Senior Construction Manager – Backstage & Infrastructure Programme

The Walt Disney Company

Île-de-France, France (On-Site)
2 Weeks ago
The Walt Disney Company - Electrical Inspector

The Walt Disney Company

Papenburg, Lower Saxony, Germany (On-Site)
1 Month ago
The Walt Disney Company - Spa Custodial - Part Time

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
1 Week ago
Google - Data Center Facilities Technician, Electrical

Google

Vienna, Vienna, Austria (On-Site)
2 Days ago
The Walt Disney Company - Island Maintenance Technician - Mechanic

The Walt Disney Company

The Bahamas (On-Site)
2 Weeks ago
Tesla - Service Technician

Tesla

Gelderland, Netherlands (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

Winnipeg, Manitoba, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Arizona, United States (On-Site)

Toronto, Ontario, Canada (On-Site)

Calgary, Alberta, Canada (On-Site)

Westminster, Colorado, United States (On-Site)

California, United States (On-Site)

Arizona, United States (On-Site)

Culver City, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug