Technical Account Manager (Enterprise UE China)
Job Summary
Job Description
- Effective communication & customer-facing skills
- Technical proficiency in Unreal Engine & 3D design
- Experience in account management or customer support
- Strong problem-solving and prioritization skills
- Fluent in Mandarin and English
- Experience with other game engines or Epic products
- Experience working with production companies
- Understanding of virtual production workflows
- Private medical insurance
- Dental, vision, critical illness, life & AD&D insurance
- Robust mental well-being program
5 skills required
Job Details
WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
UNREAL INDUSTRY SOLUTIONS
What We Do
Epic’s Unreal Engine is used to create many of the world’s most successful video games and is widely adopted across industries such as film and television, broadcast and live events, automotive, architecture, retail, fashion, and simulation. Our ecosystem of tools, content, services, and marketplaces is driving innovation in entertainment, product design and visualization, digital twin simulation, and immersive consumer experiences.
What You'll Do
As an Epic Games Technical Account Manager, you will be accountable for Epic’s technical relationship with some of the world’s most influential Enterprise customers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.
In this role, you will
- Provide high-touch technical and general support to top customers, navigating team dynamics and technical issues to help ensure our priority customers are successful in their utilization of Epic tools
- Assist our customers in shipping industry-leading experiences and pipelines, engaging support and SMEs to identify root causes and overcome technical hurdles
- Assist with Epic license efforts, including but not limited to live and virtual Unreal Engine demonstrations, arranging evaluations, providing pre-and post-license technical support, evangelizing Unreal Engine at trade shows
- Work with Epic’s product and engineering teams to strongly communicate customer priorities and opportunities. Communicate to customers Epic product updates and encourage alignment where practical
- Identify opportunities where developers and Epic can mutually benefit from deeper relationships
- Improve gaps in process and communication, both within Epic and externally
- Support customer success in enterprise fields, including Media & Entertainment, Simulation, and Architecture/Real Estate
What we're looking for
- Effective communicator with strong customer-facing skills
- Self-starting drive to enthusiastically navigate and address ambiguous problems
- Technical proficiency in understanding, categorizing, and prioritizing needs
- Able to communicate complex technical issues via digital messages or face-to-face
- 2-3 years plus in account management or customer-facing role
- Experience in Unreal Engine with a strong understanding of 3D design, visualization, and virtual production workflows
- Experience working with other game engines or Epic products ( Reality capture, Quixel Suite, Metahumans, Twinmotion, etc. ) is a plus
- Experience working with production companies along with an understanding of teams and processes involved, from design to ship and/or creating content
- Willingness to travel up to 30% of the time
- Fluency in both Mandarin and English
EPIC JOB + EPIC BENEFITS = EPIC LIFE
In addition to any statutory benefits requirements, we pay 100% of the premiums associated with our Company benefits plans, including (where applicable) for both employees and dependents covered by the benefits plan. Our current Company benefits package includes private medical insurance, dental, vision, critical illness, and life and AD&D. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .
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About The Company
Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina.
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