Technical Account Manager

1 Month ago • 4 Years + • Account Management

Job Summary

Job Description

The Technical Account Manager (TAM) at Varonis is the primary customer contact, acting as the first line of defense for customer data. Responsibilities include onboarding clients onto Varonis platforms, providing ongoing support and value, conducting proactive health checks, delivering training, and sharing best practices. The TAM prepares quarterly business reviews, identifies upsell opportunities, and helps maintain successful renewals. They serve as the primary technical contact, escalating issues as needed and creating knowledge base content. The role requires strong technical acumen, exceptional customer service, and excellent communication skills. The TAM will also work closely with sales and engineering teams to ensure customer satisfaction.
Must have:
  • Data protection expertise
  • Customer onboarding & support
  • Proactive health checks & training
  • Quarterly business reviews
  • Identify upsell opportunities
  • Technical issue remediation
  • Windows OS experience
  • Enterprise IT & security knowledge

Job Details

Description

 
Job Title: Technical Account Manager  
 
Location: India, New Delhi (Remote)
 
Summary
 
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.  All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.  Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. 
 
Responsibilities
 
  • Ensure data is protected from insider threats, cyber-attacks, and policy violations
  • Onboard Customers to Varonis platforms and deliver on-going value and support
  • Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
  • Prepare and deliver quarterly business and blast radius reviews
  • Alongside Sales, identify and champion upsell opportunities
  • Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
  • Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
  • Serve as primary technical contact and augment our support and engineering teams
  • Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties  
  • Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite. 
  • Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.  
  • Escalate customer issues to management when appropriate  
  • Create knowledge base content to capture new learning for customer and internal reuse.
 
 
Requirements
 
  • Bachelor’s Degree or equivalent experience
  • 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
  • Experience working with Windows OS
  • Knowledge of enterprise IT, cloud, and security technologies
  • Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
  • Excellent in communication, written and verbal
  • Proven problem-solving abilities
  • Commitment to customer success
  • Proven success in contributing to a team-oriented environment.
  • Sales oriented.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
  • Up to 25 % travel
 
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI-Remote

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