Technical Support Engineer
Job Summary
Job Description
- 6-10 years enterprise IT support experience
- Web development/support (Web App, Windows IIS, ASP.NET, Azure)
- HTML, HTTP, CSS knowledge
- REST API & CRUD operations experience
- Network, connection, socket, DNS troubleshooting
- Mobile app development/debugging
- Java, JavaScript, Node, .NET Core, ASP.NET experience
- Azure or other cloud platform experience
- Cloud communication API experience
- WebSocket, SignalR, or WebRTC experience
10 skills required
Job Details
Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
6-10 years' experience with worldwide IT technical support, catering to enterprise level customers on cloud platforms and on-prem.
Required
- Web Development or Customer Support experience in one or more of the following: Web App, Windows IIS, ASP.NET or Azure Web Apps
- Knowledge of HTML, HTTP protocol and CSS
- Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging
- Experience with REST API calls and CRUD operations
- Troubleshooting skills in Network, Connection, Socket and DNS
- Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer
Responsibilities
Experience in one or more of these areas is desirable.
- Experience in Mobile App Development, Debugging and Troubleshooting
- Application development & debugging experience with one or more languages or frameworks: Java, JavaScript, Node, .NET Core, ASP.NET
- WebSocket, SignalR or WebRTC
- Experience in Azure or other cloud computing platform
- Experience working with cloud communication APIs
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