Trendyol GO - Customer Experience Data Analyst
About the job
Summary
Trendyol Go, the local commerce arm of Trendyol Group, seeks a Customer Experience Data Analyst. Responsibilities include providing analytical support to various functions (seller, expansion, growth), performing analyses to improve business processes, owning dashboards and building new tools for metric visibility, conducting exploratory data analysis, relating statistics to business problem-solving, synthesizing data into actionable strategies, communicating findings to management, and analyzing customer feedback from multiple sources. The role requires strong analytical and problem-solving skills, KPI/SLA tracking, data extraction and presentation, pattern recognition, SQL expertise (Python is a plus), and a customer-driven mindset.
Must have:
- 3+ years data analyst experience
- Strong analytical & problem-solving skills
- KPI & SLA tracking expertise
- SQL proficiency
- Data visualization & presentation skills
- Customer-centric approach
Good to have:
- Python knowledge
Perks:
- Hybrid work model
- Summer remote work option
- Trendyol shopping budget
- International office locations
- Top-of-the-line technical equipment
- Extensive training platform
- Mentoring and professional development
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Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
Trendyol Go, the local commerce arm of Trendyol Group, works to meet all the daily needs of our users and brings local merchants, couriers and Trendyol users together. We make seamless connections in real time and we are able to expand our offer to include food and fresh groceries thanks to our on-demand solution. We are delighted to strengthen local commerce with Trendyol's operational excellence by bringing marketplace solutions backed by our last mile delivery network.
We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.
YOUR MAIN RESPONSIBILITIES
- Provide analytical support to various functions ranging from seller, expansion to growth,
- Perform analyses to come up with useful insights to help improve business processes,
- Own all dashboards and build new tools to improve the visibility of metrics in the department,
- Work on exploratory data analysis so you can navigate a dataset and come out with broad conclusions based on initial appraisals,
- Proven ability to relate and solve business problems through statistics,
- Synthesize methodology and data into actionable business strategy and communicate findings to management teams to drive business impact,
- Understand and analyze customer feedback from various sources (contacts, complaints, NPS results, social media comments, customer reviews, etc.).
QUALITIES WE'RE LOOKING FOR
- Bachelor's or Master's fegree preferably in Engineering, Economics, or Management,
- Minimum of 3 years of experience in a data analyst or similar role,
- Strong analytical and problem-solving skills, KPI and SLA tracking,
- Ability to extract actionable insights via data and clearly present to relevant stakeholders,
- Excellent pattern recognition and developing custom data models,
- Comprehensive experience in SQL ,knowledge in Python is nice to have,
- The customer-driven mindset with a desire and ability to identify and resolve customer problems.
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
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