2nd Level Technical Support Specialist
Job Summary
Job Description
- Strong listening and communication skills, both written and verbal.
- Experience in a customer-focused role.
- Basic knowledge of at least two operating systems (Windows, macOS, Linux, Android, iOS).
- Fluency in English.
- Experience with Linux Ubuntu, Debian, or RedHat.
- Experience with escalation requests.
- Problem-solving skills and a positive attitude.
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
6 skills required
Job Details
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
What we are looking for
To support us on our mission, we are looking for a talented and highly ambitious 2nd Level Technical Support Specialist. In this role you are responsible for providing quick and competent technical assistance for our remote access software. You must have a technical understanding and be able to communicate effectively to understand the problem and explain its solution. The goal is to support the 1st level Technical Support agents by handling ticket escalations, assisting in training, and being a liaison with the QA team and other backend development teams. Tasks includes:
- Take care of 2nd Level and higher difficulty items
- Track feature requests (not just from high value customers)
- Check Jira Items
- Be in close communication with QA
- Communicate issues with customer facing teams
- Main communication point between QA and Customer Facing Teams
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- First work experience in a customer contact-centered area
- Ability to see things from the end user perspective
- Basic knowledge in at least two operating systems (Windows, macOS, Linux, Android, iOS)
- Fluency in English is mandatory
- Fluency in Cantonese, Mandarin, Korean, or Japanese preferred
Preferred Skills and Experience:
- Experience with Linux Ubuntu, Debian or RedHat
- Experience with escalation requests
- Problem solving skills, hands-on mentality, and a positive attitude towards challenges
- You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them succeed!
- Previous engagement in Hardware, Software, or IT Fields
What we offer:
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
- The position is based in Hong Kong
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager.
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