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Account Associate, Scaled, Google Customer Solutions (Mandarin, English)

Account Associate, Scaled, Google Customer Solutions (Mandarin, English)

2 Months ago • All levels • Business Development • Undisclosed

About the job

2 skills required for this role

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communication

innovation

Job Description

The Account Associate, Scaled, at Google Customer Solutions manages client relationships, focusing on business growth through Google advertising solutions. Responsibilities include understanding client needs, presenting Google products, developing data-driven strategies, and achieving business goals. The role requires fluent Mandarin and English communication to support client relationship management within a specified region. This involves proactive collaboration with internal and external stakeholders, ensuring timely project completion, and developing forward-thinking analyses aligned with customer objectives. The position requires experience in digital advertising, consultative sales, or a related field, with a focus on delivering high-quality service and driving client success.

Must have:

Bachelor's degree or equivalent experience
Digital advertising/sales experience
Fluent Mandarin & English
Client relationship management
Data-driven analysis & recommendations
Achieve business growth goals

Good to have:

Master's degree in business
Customer-facing consulting experience
Product/service optimization experience

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
Ability to communicate in Mandarin and English fluently to support client relationship management in this region.

Preferred qualifications:

Master's degree in a business related field.
Experience in customer-facing consulting or business.
Experience optimizing and troubleshooting products or services.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet the marketing objectives.
Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify opportunities with clear recommendations to present to customers.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.