AR Specialist I - Collections

Description

• Research and respond to inquiries and requests from Sales, Legal, Customers, and various other internal and external contacts by effectively using Salesforce and collection/accounting systems
• Collaborate with finance and sales to maintain healthy accounts receivable, ensuring customer payments are received in a timely manner while maintaining the highest level of professionalism with all parties
• Provide necessary documentation (i.e. invoices & contract copies) to customers, manage account statements and balances to resolve outstanding debts or other inconsistencies in support of the collections process
• Act as the point of contact when needed for collaborative efforts with other Company teams that include the collection cycle
• Participate in process improvement initiatives, along with the maintenance of policies and procedures
• Accurate and timely recording of customer interactions in collection systems

• Minimum 4 years’ experience in Collections & Accounts Receivable responsibilities in a large private, publicly traded, or pre-IPO organization
• SAAS company experience preferred
• History of being a high performer or A-player in past positions
• Bachelor’s Degree preferred
• Proficient Excel skills required, efficiently using formatting, formulas, pivot tables, and v-lookups
• Knowledge of Salesforce, billing systems, collection modules, or other CRM required
• Meticulous attention to detail while also able to see the big picture
• Demonstrated problem-solving skills
• Adept at working under pressure and tight deadlines
• Confident communication and interpersonal skills, positive and professional demeanor
• Desire to learn and adapt to an ever-changing growth company