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Area Sales Manager- Deputy Manager

Karnataka, India (On-site)

Area Sales Manager- Deputy Manager

4 Weeks ago • All levels • Operations

About the job

2 skills required for this role

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microsoft-office

organisational-skills

Job Description

This Area Sales Manager - Deputy Manager position requires a driven and experienced professional to expand service within a geographical area and lead a field service team. Responsibilities include delivering exceptional service to customers, evaluating team performance, preparing service reports, developing and modifying customer service plans, setting service targets, monitoring team performance, collecting customer feedback, presenting company offerings, building brand awareness, utilizing various communication methods to close service requests, developing customer relationships, and implementing service management processes. The ideal candidate will have a Bachelor's degree (preferred) in a relevant field, proven service experience (sector-specific preferred), a track record of meeting service requests, proficiency in Microsoft Office, excellent management and leadership skills, strong analytical and problem-solving abilities, outstanding negotiation and sales skills, effective communication, and exceptional customer service skills. The location is Bellary, Karnataka, and the industry is Oil & Gas / Dairy.

Must have:

Proven service experience
Team management & leadership
Strong analytical & problem-solving skills
Excellent communication & customer service
Proficient in Microsoft Office
Meeting service targets

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We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.

To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.

Area Sales Manager Responsibilities:

* Managing, training, and providing overall guidance to the Service team of an assigned territory.

* Setting reasonable Service targets to be achieved by the team.

* Monitoring the performance of the service team and motivating members to meet or exceed service targets.

* Collecting customer feedback and providing updates to senior management.

* Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.

* Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.

* Developing and sustaining long-term relationships with customers.

* Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.

Cluster Service Manager Requirements:

* Bachelor's degree in marketing, communications, business management, or related field is preferred.

* Proven Service experience; sector-specific Service experience is preferred.