Customer Experience Advisor - English speaking Markets

Description

• Clear and concise communication to our customers via live chat, email and phone.     
• Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.     
• Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.     

• Resilience to work towards and exceed KPIS.      
• Able to work as an individual, but also contribute to the wider team and our culture.     
• Enthusiastic and self-motivated team player.     
• Excellent oral and written communication.     
• Strong organisational and time management skills.      
• Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.     

• Hybrid work policy    

• 4 weeks of Workation (T&C apply)    
• Well-being allowance to support your active lifestyle    
• Private health insurance    
• Discounts across a range of retailers, gyms, bars & restaurants    
• We offer an employee assistance program that can provide help and guidance during challenging moments.    
• For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.