Assistant Store Manager (Harry Potter Chicago)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

This position will support the Harry Potter Chicago store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. This role primarily oversees multiple segments of the business while inspiring and leading a team of brand specialists to deliver an ever-evolving guest experience for fans. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

Your Role Accountabilities

Employee Supervision

• Assists the store manager with interviewing, on-boarding, and training employees.
• Evaluates, coaches, and counsels store employees to meet all expectations.
• Conducts store staff meetings and attends all meetings as needed.
• Creates staffing and zoning plan for all associates within the store.
• Serve as lead point of contact for the store for all employees.
• Conducts yearly reviews and quarterly performance evaluations.
• Works closely with the store manager in strategies, core focuses and procedures.
• Performance manages and utilizes corrective actions if needed.
• Develops store succession plans with the support of the store manager and peers.
• Conducts discovery conversations to solve complex employee related problems. 25%

Store Operations

• Opens and/or closes the store, assigns cash drawers, and completes financials, audits, sales reports, and other relevant paperwork as needed.
• Maintain a safe and clean work environment through coaching and education to
• ensure store safety guidelines.
• Ensures that all team members develop an understanding of product knowledge and product standards.
• Escalates and places facility and technical tickets for maintenance and repair.
• Oversees and drives profitability in specific areas of responsibility within the store. 25%

Financial Management

• Is responsible for maintaining store shrink to acceptable parameters.
• Adheres to company policies for all cash handling processes.
• Fosters operational strategies to achieve store KPI’s.
• Utilizes customer insight to improve the customer experience strategy.
• Oversees proper inventory levels within the store.
• Adheres to strategy plans to increase profitability within segments of the store. 25%

Customer Service

• Promotes a positive and seamless guest experience.
• Strategizes with management team on how to handle and resolve all guest-related
• issues, ensures service standards, levels, and maximizes the customer experience.
• Fosters the stores sales strategy plan on customer engagement.
• Works with store leadership to promote customer retention plans.
• Works aside all internal partners on product placement through seasonal drivetimes and trends.

Work Experience

• Minimum 4 years’ experience in premium or high-volume retail management experience
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results

Knowledge/Skills

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Proficiency with Word, Excel, PowerPoint

Other Requirements

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.