CRM Project Manager

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking a HCP CRM Campaign Operations Project Manager for an exciting contract opportunity based in Mettawa, IL, with a hybrid work model (3 days in-office). This contract position will last for one year, with potential for extension based on performance and business needs.

In this role, you’ll be responsible for managing and optimizing CRM campaign operations for a major pharmaceutical brand. You’ll collaborate with cross-functional teams, develop project plans, and ensure the successful execution of brand campaigns. The ideal candidate is detail-oriented, highly organized, and experienced in CRM, project management, and client relationship management. Familiarity with tools like Salesforce, Marketo, and Asana, as well as experience in the Pharma industry, are highly desirable.

Key Responsibilities:

• Oversee day-to-day operations of medium-to-high complexity brand CRM engagements.
• Develop project plans, status reports, and conduct weekly status meetings with stakeholders.
• Manage workloads proactively and continuously optimize brand campaigns.
• Create and maintain project documents, timelines, proofing checklists, and status reports.
• Partner with cross-functional teams to capture requirements, gain approvals, document metadata, and verify data elements for campaign execution.
• Prepare quarterly campaign audits and measure campaign performance against SLAs.

Qualifications:

• Bachelor’s Degree in Business, Marketing, or related field, or equivalent experience.
• 3-5 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, or 1:1 marketing.
• At least 3 years of hands-on experience in client service, account, or response management.
• Digital marketing or interactive agency experience is a plus.
• Strong written, verbal, and interpersonal communication skills.
• Analytical ability to identify optimization opportunities and troubleshoot program-related issues.

Why Onward Search?

• Opportunity to work with top-tier clients in the Pharma industry.
• Collaborative and dynamic team environment that values creativity and innovation.
• Hybrid work model offering a balanced approach to in-office and remote work.

If you are a solution-oriented professional with a passion for driving successful CRM campaigns, we’d love to hear from you! Apply now to take the next step in your career.

Application Deadline: 01/03/2025

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.