Associate - Business Operations
About the job
Job Description
The Associate - Business Operations will manage 24x7 gaming operations for individual or multiple games on the Paytm First Games app. Responsibilities include managing backend panels, designing and running tournaments, managing prizes and leaderboards, resolving user experience issues, and coordinating with marketing and product teams. The role requires excellent problem-solving skills, knowledge of CleverTap and Excel, and experience in campaign planning, execution, and measurement. A passion for gaming is essential. The candidate will be responsible for quality assurance of all CRM campaigns and reporting issues/suggestions to improve the gaming experience.
Must have:
- Manage 24x7 gaming operations
- Manage backend game panels
- Run tournaments, manage prizes
- Resolve user experience issues
- CleverTap and Excel knowledge
- Campaign planning & execution
Good to have:
- Product/Gaming Ops experience
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About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the Team:
Paytm First Games team is a vibrant, passionate group dedicated to delivering the best gaming experiences to users. We collaborate across operations, marketing, and product teams to create engaging and seamless gaming environments that keep our users entertained and satisfied.
About the Role:
First Games aims to offer best in class Gaming Experience to its users on First Games App. For this we need Operations Super Heroes to Own and Run Operations for Various Online Games.
Job Description
- Managing 24x7 Gaming Operations for individual or multiple Games.
- Managing the Backend Panels for the Games related to every Attribute that matters.
- Designing and Running Tournaments, Managing Prizes, Gratifications, Leader board, Resolving User Experience Issues.
- Customer operations on Game side on all issues reported by the Care team.
- Coordinating with Marketing, Product Teams for making Game Product a Success.
- Report issues and Suggestions to Improve the Gaming Experience.
Who We're Looking For
- Super Energetic, Operation Junkie.
- Must have knowledge of Clever tap, Excel.
- Experience in campaign planning, execution and measurement process
- Responsible for quality assurance of all CRM campaigns.
- Knowledge and experience of Product, Gaming Ops preferred Love for Games is a must!
- 1-3 years of relevant experience.
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