Deputy Manager- Fraud & Risk Operations

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Fraud & Risk Operations Assistant Manager / Deputy Manager / Manager

About the role:

• Conduct Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective.
• Document the details, analysis outcome, information accurately and thoroughly in the company's system.
• To ensure monitoring of fraud prevention activities of merchant and conduct periodic performance review.
• Handle a set of Associate / Sr. Associate and ensure BAU is continued inline to the business sop.
• Assist in risk assessment of new acquisition of merchants, partners inline to internal & other regulatory guidelines from time to time.
• To ensure risk-based rule alerts are maintained below the targeted numbers.
• To carry out periodical review of rules across system and take it up with Analytical team.
• Analyze gathered information to identify patterns and trends.
• Provide feedback and insights to internal teams based on gathered information.

Expectations/ Requirements:

• Any Graduate / Postgraduate
• Assist in risk assessment of Merchants process, projects, enhancements, acquisition of merchants, partners.
• Active engagement with Product, Portfolio, Business, Partners for various Projects and providing risk related inputs on all initiative /process changes and improvements.
• Atten pod and other unit related calls and assist in closure of Risk items.
• Initiating the proposal, concept note, SOPs for the sign-0ff basis the risk assessment.
• Provide timely inputs to Analytical, Product, business team.
• Performing the UAT testing and record the short comings to resolve through the stakeholders.
• Provide inputs on improving the early warning signals system at merchant onboarding level.
• Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring
• Review and share new specs for monitoring system based on the trends detected, arising in the market.
• Ensure Regulatory aspects are adhered with respect to merchant guidelines.
• Conduct periodic audit /reviews on the merchants covering mystery shopping.
• Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system.
• Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU.
• To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit
• Ensure escalations from all channels are managed within the agreed TAT.
• Coordinate with merchant through calls, mails to review and conclude the alerts logically.
• Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.
• Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.
• Coordinate with Internal & external stakeholders
• Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams.
• Conduct an open source search to find relevant information to complete the investigation and review.
• Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.
• To be flexible to work on rotational shifts.

Superpowers/ Skills that will help you succeed in this role.

• Should have minimum 10+ Yrs years prior experience.
• Good verbal and writing skills.
• Proactive and Self driven
• People Management
• Good analytical skills.
• Internalpersonal Skills
• Understanding of Technology and User Experience
• Good knowledge of SQL and MS office

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story