Associate I, Carrier Solutions

1 Day ago • 1-2 Years

Job Summary

Job Description

The Associate I, Carrier Solutions is responsible for providing high-quality, individualized phone support to customers and sales representatives. This includes processing information requests, conducting research and analysis to ensure successful outcomes, and resolving issues accurately and promptly. The role involves answering incoming and making outgoing calls, providing customer support, completing service requests related to contract level transactions, and developing relationships with clients. The associate ensures high-quality service by processing and servicing requests, and develops a broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery.
Must have:
  • 1-2+ years of customer service experience and transaction processing.
  • 1-2+ years of call center experience
  • Strong PC and keyboarding skills, Microsoft Office proficiency.
  • Effective oral, written, and interpersonal communication skills.

Job Details

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The Associate I, Carrier Solutions is a professional within the financial services industry with effective oral, written, and interpersonal communication skills. You have a desire to grow personally and professionally with an aptitude for advancement. You enjoy working effectively with your teammates and enjoy developing relationships with clients and customers by becoming a dedicated resource. 

WHAT YOU’LL DO: 

The Associate I, Carrier Solutions will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives, or client by both verbal and written communication.

  • Answers incoming calls and completes outgoing calls as needed
  • Calls include answering customer questions and providing comprehensive customer support
  • Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
  • Researches and analyzes issues to ensure successful outcomes and or resolution
  • Develops relationships with clients and customers by becoming a dedicated resource
  • Ensures high quality and consistency to customers by processing and servicing
  • Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
  • Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available

 WHAT YOU’LL NEED:  

  • High school diploma or equivalent required, college degree preferred
  • 1 to 2 + years’ experience providing customer service and transaction processing support
  • 1 to 2 + years’ call center experience
  • Financial services experience preferred
  • Work history which demonstrates personal growth and aptitude for advancement.
  • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
  • Demonstrated and effective oral, written, and interpersonal communication skills.
  • Ability to work effectively with other internal teams and associates
  • Incumbents must be able to work required overtime. 

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here

 

#LI-JW1

 

Similar Jobs

Sbm management - Assistant Operations Manager

Sbm management

Phoenix, Arizona, United States (On-Site)
1 Month ago
PlayStation Global - Technical Program Manager

PlayStation Global

London, England, United Kingdom (On-Site)
1 Month ago
Nintendo - Associate Localization Specialist – Portuguese

Nintendo

Redmond, Washington, United States (Hybrid)
11 Months ago
PwC - US GAAP Senior Consultant/Manager

PwC

Kyiv, Kyiv City, Ukraine (On-Site)
7 Months ago
Ethos Life - Sales Enablement Associate

Ethos Life

(Remote)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scientific Games  - Advanced Solutions Architect

Scientific Games

Georgia, United States (Remote)
3 Weeks ago
Western Digital - Senior Engineer, Manufacturing Equipment Engineering

Western Digital

Prachin Buri, Thailand (On-Site)
1 Month ago
OLIVER Agency - Account Executive

OLIVER Agency

Jakarta, Indonesia (On-Site)
23 Hours ago
Daybreak Game Company LLC - Recruiter

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
6 Months ago
Capgemini - Business Advisor

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Day ago
Next Level Business Services - Network Architect (Full Time)

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
6 Months ago
llnl - Health Physicist

llnl

Las Vegas, Nevada, United States (On-Site)
1 Week ago
The Walt Disney Company - Manager, Crew and Guest Travel Management

The Walt Disney Company

Celebration, Florida, United States (On-Site)
3 Days ago
MRI Software - Account Manager

MRI Software

London, England, United Kingdom (Hybrid)
1 Day ago
Nintendo - Associate Communications Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Alpharetta, Georgia, United States

Zinnia - Lead Product Manager (AI and Data Analytics)

Zinnia

Greenwich, Connecticut, United States (Hybrid)
1 Day ago
The Walt Disney Company - Content Programming Associate Manager

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Days ago
Addepar - Staff Software Engineer - Data Intelligence

Addepar

New York, New York, United States (On-Site)
1 Day ago
ZeniMax Media - Senior Gameplay Programmer

ZeniMax Media

Rockville, Maryland, United States (On-Site)
7 Months ago
Gamefam - Executive Producer

Gamefam

United States (Remote)
2 Months ago
Eleven Labs - Growth Associate

Eleven Labs

United States (Remote)
1 Month ago
Greenworks Sunrise Global Marketing - Reconditioning Associates- Temporary

Greenworks Sunrise Global Marketing

Morganton, North Carolina, United States (On-Site)
9 Hours ago
Moloco - Senior Data Scientist - Growth Analytics

Moloco

Redwood City, California, United States (On-Site)
7 Hours ago
Meta - Software Engineer, Android

Meta

San Francisco, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Principal Machine Learning Engineer, AI Architecture - Ad Platforms

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Greenwich, Connecticut, United States (Hybrid)

Topeka, Kansas, United States (Hybrid)

Topeka, Kansas, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

Noida, Uttar Pradesh, India (On-Site)

Bridgewater, New Jersey, United States (Hybrid)

Bridgewater, New Jersey, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

Noida, Uttar Pradesh, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zinnia

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug