Associate Software Engineer (Product Support Services)
Job Summary
Job Description
The Associate Software Engineer in the Product Support team assists in resolving complex technical challenges for Sitecore Partners and Customers, ensuring successful project implementations. The role involves in-depth investigation of Sitecore Experience Platform and related products, troubleshooting complex issues, developing patches, and creating code examples. The role requires communication with Certified Sitecore Developers globally and may involve participation in online meetings for complex projects. The team also contributes to the development of Sitecore products and maintains its own modules and applications. This position offers technical and personal growth opportunities.
Must have:
- Experience with Microsoft technologies: ASP.NET, C#, Visual Studio, MS SQL Server, and Azure
- Knowledge of HTML, XML/JSON, JavaScript, and CSS
- Outstanding problem-solving and logical thinking skills
- Understanding of object-oriented programming concepts
- Understanding of client-server software architecture
- Experience working with data structures and creating software algorithms
- Great communication skills in English
Good to have:
- Experience in troubleshooting software performance and scalability issues
- Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
- Experience with Javascript frontend frameworks such as Knockout, React and Vue
Perks:
- Great team and company culture!
15 skills required
Job Details
Software Engineer (Product Support Services)
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role/ The Opportunity:
Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.
Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.
Software Engineers spend most of the time on deep investigation of the real-life usage of the Sitecore Experience Platform, Experience Manager Cloud, Content Hub, and other Sitecore products, working with the product code, troubleshooting complex problems, developing patches and code examples.
The work process involves written communication with Certified Sitecore Developers from around the world, while online meetings are used for the most complex projects and critical situations.
In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.
Position of the Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.
Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.
What You Need to Succeed:
- Experience working with Microsoft technologies, including:
- ASP.NET
- C#
- Visual Studio
- MS SQL Server
- Azure
- Knowledge of HTML, XML/JSON, JavaScript, and CSS
- Outstanding problem solving and logical thinking skills
- Understanding of object-oriented programming concepts
- Understanding of client-server software architecture
- Experience of working with data structures and creating software algorithms
- Great communication skills in English
Additional Skills That Could Set You Apart:
- Experience in troubleshooting software performance & scalability issues
- Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
- Experience with Javascript frontend frameworks such as Knockout, React and Vue
Why you should click ‘Apply’:
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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