Billing System Analyst I

The Billing System Analyst I will be responsible for setting up customer billing schedules and procedures, processing and analyzing data, and producing invoices and billing reports for Managed Service Customers. They will also schedule monthly activities with internal and external teams. This position involves direct communication with Managed Service customers via phone and email to address billing or application questions and issues. The Billing Analyst acts as the first level of escalation for all production incidents, requiring strong problem-solving and time management skills. They may also oversee the production activities of other Billing Analysts when assigned.