Technical Support Engineering - Windows Performance

1 Month ago • 5-18 Years • Administrative

Job Summary

Job Description

As a Senior Technical Support Engineer in Microsoft's Customer Service & Support team, you will own, troubleshoot, and resolve complex customer technical issues related to Windows performance. This role involves acting as a customer advisor, collaborating across teams, and leveraging troubleshooting tools. Responsibilities include investigating and resolving issues, building communities with peers, sharing knowledge through readiness programs, mentoring, and improving technical and professional proficiency. You'll also engage with Microsoft Engineering/Supportability teams to investigate product defects and develop automation and diagnostic tools. The role requires strong experience in Windows system administration, troubleshooting server performance using PerfMon, and expertise in memory management, registry issues, and blue screen troubleshooting. The position offers a flexible work arrangement with up to 50% remote work.
Must have:
  • 10-18 years of experience in Windows technologies
  • Expertise in troubleshooting server performance issues
  • Proficient in memory management, registry, and blue screen troubleshooting
  • Strong problem-solving and collaboration skills
Good to have:
  • Automated Windows installation
  • User profile management
  • Windows Update management
  • PowerShell scripting
  • Active Directory management

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:

 

Looking for 10-18 yrs of Strong experience in below technologies

• Memory Management, Windows Registry, Blue Screen
• Windows Shell configuration and management
• Server hang and crash, Server No Boot and Reboot Scenarios
• Troubleshooting server performance issues using PerfMon and other tools


• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.


Windows System Administration, Configuration, including a good basic understanding of:
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)

 

Experience in one or more of these areas desirable

Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools

Strong experience in below technologies
• Memory Management, Windows Registry, Blue Screen
• Windows Shell configuration and management
• Server hang and crash, Server No Boot and Reboot Scenarios
• Troubleshooting server performance issues using PerfMon and other tools

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

 

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