Client Resolution Analyst

1 Week ago • 2-3 Years • $66,400 PA - $91,300 PA

Job Summary

Job Description

The Client Resolution Analyst is a mid-level professional role responsible for managing a range of moderately complex problems and driving them to completion. They collaborate with internal teams and clients to identify operational efficiencies and solutions. Responsibilities include coordinating with various teams, advocating for clients, maintaining relationships, and staying updated on industry trends. This role involves proactive identification of processing efficiencies, service change needs and guidance on system enhancements. Requires making sound business decisions, setting direction, managing goals, and achieving high-quality operational results. Excellent interpersonal skills and customer relationship management are essential. The position is a hybrid role.
Must have:
  • Manage complex problems.
  • Identify operational efficiencies.
Good to have:
  • Strong relationship management skills.
  • Proactive identification of processing efficiencies.
Perks:
  • Medical
  • Dental
  • Vision
  • 401 (k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program

Job Details

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Resolution Analyst is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical generalist, working independently with guidance only in complex and unconventional situations. 

 Essential Functions 

  • Manage a range of moderately complex problems of diverse scope, identifying appropriate courses of action, and driving them to completion, coordinating with internal resources to accomplish Visa and client objectives.
  • Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion. 
  • Work closely with Technical Account Managers, Account Managers, Project Managers, Client Configuration teams, Licensing, and Sales to understand Client objectives and to seek out solutions. 
  • Advocate on behalf of all Visa Clients to internal stakeholder organizations including CS, Sales, Product, Systems, Risk and Legal. 
  • Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance. 
  • Maintain relationships with internal and external Clients to understand local market needs and trends, and gain insight on the need to enhance support approach. 
  • Establish and foster relationships with Clients and internal stakeholders at all levels of staff and senior management. 
  • Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives. 
  • Build knowledge of all supported product and services and how these impact clients' business. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

  • 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)


Preferred Qualifications

  • 3 or more years of work experience with a Bachelor’s Degree or more than 2years of work experience with an Advanced Degree (e.g. Masters, MBA, JD,MD)
  • Strong relationship management, strategic thinking, and problem solving skills needed in order to provide proactive identification of processing efficiencies, service change needs and guidance on system enhancements.
  • As a functional expert, must have a strong understanding of the industry and our Clients processing and operational businesses.
  • A proven track record for making sound business decisions, setting direction and managing both short and long-term goals, achieving high quality operational results and customer commitment.
  • Proficient in performing analysis and drawing conclusions from written or computer-generated material and from observed trends.
  • Ability to set priorities and manage customer expectations (internal and external), working both as part of a team and independently.
  • Capable of developing and managing short and long-term plans, adapting as the industry or environment changes
  • Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships.
  • Proven abilities in organizational, conceptual, and logical problem solving.
  • Excellent time management, organization, and planning skills are essential.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66,400.00 to 91,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Similar Jobs

Varonis  - Python Developer

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
4 Months ago
GHX - Deal Desk Analyst

GHX

United States (On-Site)
1 Day ago
TransUnion - Senior Accountant

TransUnion

Pune, Maharashtra, India (Hybrid)
1 Week ago
Sofar Sounds - Freelance Producer, Dance

Sofar Sounds

New York, New York, United States (Hybrid)
2 Weeks ago
Version1 - JDE Applications Support Consultant – Manufacturing and Distribution

Version1

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ziff Davis - Executive Assistant

Ziff Davis

New York, New York, United States (On-Site)
1 Week ago
Zuru - National Account Manager

Zuru

Auckland, Auckland, New Zealand (On-Site)
2 Weeks ago
Sabre India - Account Manager EMEA - Hospitality Solutions (French or German speaker)

Sabre India

Richmond, England, United Kingdom (Hybrid)
1 Day ago
Marsh McLennan - Account Executive - Strata

Marsh McLennan

Brisbane, Queensland, Australia (Hybrid)
1 Day ago
Hawk Eye Innovations - Transformation Consultant

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
1 Month ago
VX Media - Human Resources Specialist

VX Media

New York, New York, United States (On-Site)
3 Months ago
Fortra - Business Development Representative

Fortra

Spain (On-Site)
1 Week ago
Yodo1 - Executive Coordinator

Yodo1

Beijing, Beijing, China (Remote)
2 Months ago
Ciklum - Recruitment Consultant

Ciklum

Pune, Maharashtra, India (On-Site)
8 Months ago
Eleven Labs - Sales Development Representative - Brazil

Eleven Labs

Brazil (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Atlanta, Georgia, United States

Perplexity AI - Staff Backend Software Engineer - Product Platform

Perplexity AI

San Francisco, California, United States (On-Site)
1 Week ago
ByteDance - Research Scientist - Multimodal Interaction and World Model - Pre-Training

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Nintendo - Senior Audio Algorithms Software Engineer (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
9 Months ago
Nintendo - Forecast & Strategic Planning Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
TransUnion - Global Internal Audit Manager

TransUnion

Chicago, Illinois, United States (Hybrid)
1 Week ago
Perplexity AI - AI Software Engineer - Data Platform

Perplexity AI

San Francisco, California, United States (On-Site)
1 Week ago
Jane Street - Client Trade Support

Jane Street

New York, New York, United States (On-Site)
1 Week ago
Interactive Brokers - Full Stack Developer

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
1 Day ago
ByteDance - Video Experience Software Engineer Intern

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Aptive - Sr. Business Case Development Analyst – Connection Systems NA

Aptive

Troy, Michigan, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth.

Ashburn, Virginia, United States (Hybrid)

Milton Keynes, England, United Kingdom (On-Site)

Atlanta, Georgia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

View All Jobs

Get notified when new jobs are added by VISA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug