Client Success Manager

1 Month ago • 1 Years +

Job Summary

Job Description

As a Client Success Manager, you will be responsible for overseeing customer success and retention for advertising clients, providing top-tier account management. You will act as a liaison between the company and clients, ensuring a smooth sales process from pre-sale to post-sale, and proactively build and maintain positive client relationships. Responsibilities include managing client communications, creating status reports, leading non-pitch meetings to keep clients updated on performance, assisting sales with pipeline accuracy, and participating in strategic brainstorming sessions. You will also be involved in workflow management for digital and print ad campaigns, collaborating with interdisciplinary teams to ensure projects stay on track and deadlines are met. The role involves overseeing pre-launch campaign execution, managing client feedback, and contributing to the development of client partnerships.
Must have:
  • 1+ years of digital/print advertising/media experience.
  • Experience managing customer relationships.
Good to have:
  • Bachelor's Degree.
  • Digital media experience.
  • Experience in digital product organizations.

Job Details

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

About the Role

As Client Success Manager you will oversee customer success and retention for our advertising clients by providing best-in-class, daily account management. As a Client Success Manager you will act in an internal and client-facing role, and will be instrumental in making us the most effective media partner for our key clients and you will report directly to the Executive Director of Sales Operations.

Responsibilities:

  • Responsible for operationally supporting an important set of accounts through the full life-cycle of the business.

  • Lead client contact and coordination with top-tier clients to ensure best-in-class, high-touch service.

  • Develop relationships with advertising agencies and clients; become their go-to person, keeping clients positively engaged with The New York Times and our products.

  • Manage and facilitate a smooth sales process from pre-sale through post-sale.

  • Assist the Sales Director with renewals through life-cycle management of campaigns for our key set of clients.

  • Ensure the timely creation and delivery of our best work to clients by collaborating across interdisciplinary teams in the department.

  • Work with Sales and Sales Operations teams on the assigned client accounts to ensure premium client partnership execution, by overseeing and leading the process of building and implementing client deals, receiving and managing client feedback, and tracking the changes with the sales and sales operations team.

  • Help guide the development of new and current client partnerships, including the RFP (Requests for Proposal) process, using the full scope of NYT ad products that strategically address the advertiser's needs and campaign goals for both print and digital.

  • Lead workflow of pre- and post-digital and print ad campaigns, working on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio to make sure projects stay on track, deadlines are met, and that people are communicating effectively.

  • Manage client communications, create/own contact and status reports, and share feedback with the client and the our teams.

  • Lead non-pitch meetings to keep clients updated on performance, and address with speed any campaign issues in need of attention.

  • Monitor the business of the account, including account financials, and account progress internally and with the client.

  • Assist sales with pipeline accuracy of key accounts in Salesforce.

  • Oversee pre-launch campaign execution by informing our teams about client expectations, direction, and decisions.

  • Participate in strategic and creative brainstorming sessions and take an active interest in business development.

  • Help improve workflows, best practices, in partnership with the Executive Director, Sales Operations, and work collaboratively in a team environment.

  • Works with the Head of Industry and respective sales leads for the assigned set of clients.

  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

  • 1+ years of experience in digital/print advertising/media experience in advertising sales coordination roles

  • Experience managing relationships with a range of customers around personal account management and category support while under deadline constraints

Preferred Qualifications:

  • Bachelor's Degree

  • Digital media experience

  • Experience in digital product organizations

This position is represented by the NewsGuild of NY.

REQ-018366

Similar Jobs

Adyen - Account Manager

Adyen

Milan, Lombardy, Italy (On-Site)
1 Month ago
bytedance - Account Management, Fashion, Non-Apparel (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
MiQ - Account Manager

MiQ

Manila, Metro Manila, Philippines (On-Site)
2 Months ago
Xsolla - Customer Success Manager

Xsolla

Baku, Azerbaijan (Hybrid)
1 Month ago
smartbear - Account Executive

smartbear

Somerville, Massachusetts, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Adyen - Manager, Account Management

Adyen

Paris, Île-de-France, France (On-Site)
2 Weeks ago
Alpha Sense - Sales Engagement Consultant

Alpha Sense

United States (Remote)
1 Month ago
AeroSpike - Senior Manager of Technical Support

AeroSpike

Mountain View, California, United States (On-Site)
1 Month ago
Zscaler - Customer Success Manager

Zscaler

Tokyo, Japan (Hybrid)
1 Month ago
Next Level Business Services - SAP C4C

Next Level Business Services

Charlotte, North Carolina, United States (On-Site)
8 Months ago
FalconX - Account Management Lead

FalconX

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Xplor Technologies - Customer Success Manager

Xplor Technologies

Vancouver, British Columbia, Canada (Remote)
1 Month ago
Axon - Solutions Architect II

Axon

Scottsdale, Arizona, United States (Hybrid)
1 Month ago
Alpha Sense - Product Specialist

Alpha Sense

New York, New York, United States (On-Site)
7 Months ago
Rocket Science - Producer (Technical Account Manager)

Rocket Science

Albany, New York, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

bytedance - Software Development Engineer (SDN Traffic Intelligence & Control)

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
ElevenLabs - Production Manager - Italian

ElevenLabs

United States (Remote)
2 Months ago
Apple - Engineering Program Manager, UI Rendering and Display

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Scale AI - Fraud Product Manager, Generative AI

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
Trellix - Federal - Enterprise Account Executive

Trellix

Fairfax, Virginia, United States (Remote)
2 Months ago
bytedance - CPU Application Platform Engineer Intern (Server Platform)

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Imanage - Site Reliability Engineer

Imanage

Chicago, Illinois, United States (Hybrid)
1 Month ago
Coherent corp. - Manufacturing Operator

Coherent corp.

Montville, New Jersey, United States (On-Site)
2 Weeks ago
whoop - Senior IT Systems Engineer

whoop

Boston, Massachusetts, United States (On-Site)
3 Months ago
Evil eye pictures - Visual Effects Supervisor

Evil eye pictures

New Orleans, Louisiana, United States (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At The Times, our mission is to seek the truth and help people understand the world. Having a diverse staff with a broad range of backgrounds and experiences is vital to ensuring we cover the world fully and fairly and offering products that have a wide appeal. Our vision is to become the essential subscription for every curious person seeking to understand and engage with the world. This work is supported by our journalists and a range of dedicated individuals, from data scientists to marketers, designers, engineers and more.

London, England, United Kingdom (Hybrid)

Washington, District Of Columbia, United States (On-Site)

New York, United States (Hybrid)

New Delhi, Delhi, India (On-Site)

New York, United States (Hybrid)

New York, United States (On-Site)

New York, United States (Hybrid)

New York, United States (Hybrid)

New York, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by The New York Times

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug