Customer Success Manager
Job Summary
Job Description
The Customer Success Manager will foster and grow strategic partnerships with key clients, lead discovery sessions to align client needs with Xsolla’s solutions, and advocate for the customer internally. They will proactively propose enhancements, manage escalations, conduct business reviews, support account expansion, and report on customer success metrics. This role requires excellent communication, negotiation, and the ability to manage multiple priorities. They should have experience in Customer Success or Key Account Management and be proficient in JIRA, Salesforce, and Google Workspace.
Must have:
- 2+ years of experience in Customer Success
- Stakeholder management at all levels
- Excellent communication and negotiation skills
- Ability to manage multiple priorities
- Proficiency in JIRA, Salesforce, and Google Workspace
- Advanced English and Russian (C1-C2)
Good to have:
- Background in SaaS, gaming, or fintech
Perks:
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap
- Professional development opportunities
7 skills required
Job Details
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
RESPONSIBILITIES
- Foster and grow strategic partnerships with key clients.
- Lead discovery sessions to align client needs with Xsolla’s solutions.
- Advocate for the customer internally across product, sales, and support teams.
- Proactively propose enhancements, product features, and new offerings.
- Resolve client issues diplomatically and manage escalations with professionalism.
- Execute customer deliverables by ensuring cross-functional alignment.
- Conduct regular Business Reviews to analyze customer health and performance.
- Support account expansion through upsell opportunities and consultative growth.
- Report on customer success metrics and deliver actionable insights to leadership.
REQUIREMENTS
- Experience: 2+ years in Customer Success, Key Account Management, or similar strategic roles (enterprise/strategic accounts preferred).
- Skills:
- Stakeholder management at all organizational levels
- Communication, negotiation, and presentation excellence
- Ability to work autonomously and manage multiple priorities
- Tools: Proficiency in JIRA, Salesforce, Google Workspace
- Mindset: Data-driven, proactive, detail-oriented, highly accountable
- Language: Advanced English and Russian (C1–C2)
- Preferred: Background in SaaS, gaming, or fintech
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
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About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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