Client Support Services – Technician (Reinsurance Treaty Claim)

Company:

Guy Carpenter

Description:

We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role is will be based in Jakarta, Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will be handling claim handling, claim monitoring and Client and Reinsurer Team Service.

We will count on you to:

Claim Handling Process

• Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.

• Integrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective and regulatory compliant manner.

• Manages settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.

• Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.

• Establishes and drives relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

Claim Monitoring Process

• Manages Claim Triage and monitoring claim process.

• Collaborates with the account handler for claim processing and deliver detail timeframe accordance to the process.

Client and Reinsurer Team Service

• Assists in collecting balances from clients and reinsurance in collaboration with CSS colleagues and Account Executives.

• Assist CSS colleagues for client-specific post-placement service discussions.

• Responds to complex client issues and concerns, resolving them promptly.

• Networks among senior & junior level of key clients to establish trust and  communication chains; ultimate client service responsibility.

What you need to have?

• University Degree or equivalent experience

• Experience in processing claims in a reinsurance environment.

• Prior experience in the Reinsurance industry, with specific experience of Treaty Reinsurance highly desirable

• Excellent verbal and written communication skills

• Excellent Microsoft suite skills

• Fluent in English

What makes you stand out?

• Curiosity to learn

• Possess a positive attitude

• Adaptability to thrive in complex environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.