Collections Analyst
Job Summary
Job Description
Seeking a detail-oriented and analytical Collections Analyst for the Treasury team. Responsibilities include monitoring customer accounts, identifying delinquent payments, and implementing effective collection strategies. The role involves working closely with internal teams and external clients to ensure timely payments, maintain strong customer relationships, and minimize financial risk. Key duties include following up on open and past due invoices, posting daily payments in multiple currencies, creating credit and debit memos, and resolving invoice/payment issues by interfacing with internal project teams and customers. The analyst will also prepare and present findings on outstanding invoices to management and provide customer support, responding to queries and escalating issues when necessary.
Must have:
- 3+ years of collections or related experience
- Experience with Microsoft Word, Excel, and PowerPoint
- Professional and customer service focused
- Strong work ethic, ability to work independently or in a group
- Ability to manage multiple projects concurrently
- Ability to adjust priorities and meet deadlines
- Effective interpersonal, oral, and written communication skills
- Ability to work with and handle highly sensitive and confidential information
- High attention to detail
Good to have:
- Ability to work with personnel at all organizational levels
- Ability to generate and implement process improvements
- Ability to work on several projects and assignments concurrently
2 skills required
Job Details
JOB BRIEF:
We are seeking a detail-oriented and analytical Collections Analyst to join our Treasury team. The ideal candidate will be responsible for monitoring customer accounts, identifying delinquent payments, and continuing effective collection strategies. You will work closely with internal teams and external clients to ensure timely payments and maintain strong customer relationships while minimizing financial risk.
JOB DUTIES & RESPONSIBILITIES:
- Utilize accounts receivable aging reports to follow up on open and past due invoices with external as well as internal customers
- Post daily payments to customer accounts in multiple currencies
- Create credit and debit memos
- Interface with Zeeco internal project team to assist in communication with the customer for research and resolution of invoice/payment issues
- Prepare and present findings on open/past due invoices to upper management in monthly meetings.
- Provide customer support through effective communication within designated timelines
- Respond to queries and provide investigations, ensuring timely resolution and the escalation of any issues to management
- Perform other related tasks as may be assigned by Management
QUALIFICATIONS REQUIRED:
- 3+ years of collections or related experience
- Experience in Microsoft Word, Excel, and PowerPoint
- Professional and customer service focused
- Strong work ethic with the ability to work independently or in a group setting
- Ability to work on several projects and assignments concurrently while maintaining normal job duties and timelines
- Ability to adjust priorities to changing circumstances and meet deadlines
- Effective interpersonal oral and written communication skills; ability to work with personnel at all organizational levels foreign and domestic
- Ability to generate and implement process improvements
- Ability to work with and handle highly sensitive and confidential information
- High attention to detail
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