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Contact Center Solution Specialist, Google Cloud

Stockholm County, Sweden (On-site)

Contact Center Solution Specialist, Google Cloud

6 Days ago • 10-14 Years • Full Stack Development

About the job

5 skills required for this role

Add these skills to join the top 1% applicants for this job

java

python

node.js

google-cloud-platform

communication

Job Description

This role involves assisting customers with an end-to-end application combining advanced conversational AI with multimodal and omnichannel functionality. You will grow Customer Engagement adoption in EMEA by leveraging your experience in building conversational applications. As part of a specialized technical team, you'll engage directly with customers and partners to accelerate Conversational AI solution usage on Google Cloud Platform. Responsibilities include shaping product development based on customer feedback, supporting sales teams on major opportunities, partnering with various teams to execute the Customer Engagement strategy, and supporting technical pre-sales activities. You will also be responsible for supporting technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS).

Must have:

Bachelor's degree or equivalent experience
10+ years in technical project management
Experience building integrations (Python, Node.js, Go, or Java)
Experience building conversational applications
Fluent English and Swedish communication

Good to have:

Experience with modern cloud architectures
RFI/RFP response experience
Experience with contact center systems and conversational AI
Passion for building reusable assets for training

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in technical project management, stakeholder management, solution engineering or technical consulting, and 4 years of experience in technical leadership.
Experience building integrations using Python, Node.js, Go, or Java.
Experience building conversational applications.
Ability to communicate in English and Swedish fluently to support client relationship management in this region.

Preferred qualifications:

Experience with modern cloud architectures and technologies.
Experience in responding to RFI/RFP.
Experience with contact center systems including conversational AI applications.
Passion for building reusable assets like demos and high level architecture as part of training and enablement programs.

About the job

In this role, you will assist customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint. In this role, you will grow the adoption of Customer Engagement in EMEA by virtue of your experience in building conversational applications.

In this role, you will also form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Reflect EMEA customers, partners and field to shape a data-driven direction for Customer Engagement product development.
Support the sales teams on the largest Customer Engagement opportunities across EMEA.
Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS).

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.