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Correspondence Management Analyst

United States (On-site)

Correspondence Management Analyst

1 Month ago • 6 Years + • Administrative

About the job

7 skills required for this role

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data-analytics

organisational

customer-centric

quality-control

presentation-skills

revenue-growth

organisational-skills

Job Description

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Description

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a Correspondence Management Analyst to support our client by providing task management and administrative support for leadership within several organizational divisions. Join a collaborative team who values AVER’s mission, focus, and culture of delivering exceptional client service with great people and transformative technology solutions that ensure Government mission success.

Responsibilities Include:

Provide comprehensive task management support controlling the information flow for senior leadership within the organization, performing in-depth content reviews and quality control on reporting requests, metrics, and various organizational artifacts and correspondences.
Monitor, measure, and coordinate the management of tracking systems, data flow and metrics
Establish metrics to measure quality, timeliness, and accuracy of tasks to improve performance
Maintain knowledge management sites that house task and all documentation related to the tasks
Coordinate with offices within and outside of the client on tasks
Develop, implement, and refine existing tasking systems and suggest changes to improve the systems and their functionality
Review and improve the management of tasks at all levels and recommend improvements
Create and maintain deliverables and update SharePoint sites accordingly
Creating daily status reports
Create, maintain, and distribute reporting of all open deliverables daily to all division level employees
Maintain COOP contact lists on a quarterly basis
Utilize experience and expertise to identify and perform process improvement activities to further advance operational capabilities
Assist in calendar management coordinating and scheduling meetings (including division and branch level meetings and events) like town halls, scheduling high-level meetings with internal and external stakeholders, coordinating meeting space, and assist in the development of agendas, briefing materials, meeting minutes, after action items, and presentations

Education Requirements:

Bachelor’s Degree

Experience Requirements:

6+ years of relevant tasking, management analyst, project coordination, correspondence analysis, and administrative experience
Experience with Federal programs relevant to the requirements outlined above.
Proven record of providing superior customer service to senior leadership, individuals, and organizations
Ability to draft, develop, and edit content in various tools and formats
Ability to add value to customer interactions
Ability to employ knowledge management techniques (SharePoint)
Experience in process mapping and documentation
Experience with process analysis and developing workflow strategies
Excellent organization skills: ability to track multiple tasks with various stakeholders
Ability to demonstrate effective decision-making techniques
Excellent presentation skills
Experience coordinating site visits and training events in terms of schedule, funding, logistics, and communications.

Desired Requirements:

Experience supporting Federal agencies, more specifically DHS, with the tasks listed above
Very strong written, verbal and interpersonal skills
Strong organizational capabilities
Ability to work within a fast-paced work environment

Location:

HYBRID (On site two days a week in Washington, DC)

Security Requirements:

Ability to obtain and maintain a government clearance (Public Trust)
This role supports a government agency which requires U.S. Citizenship

About Us:

AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.

AVER is an Equal Opportunity Employer/Veterans/Disabled

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