Senior Community Manager

3 Months ago • 5 Years +

About the job

Summary_{By Outscal}

Senior Community Manager needed with 5+ years experience in social media marketing and community management, strong strategic thinking, and proven collaboration skills.

About the job

职位描述

Collaborate with the marketing team to develop and execute innovative marketing strategies for social networking services (SNS) and online communities, including TikTok, Instagram, Facebook, Twitter, YouTube, Reddit, and Discord, with a focus on achieving content-driven growth.

Conduct in-depth community research to gather valuable insights that inform the marketing and promotion of game products.

Foster collaboration with the brand, creative, creator/community, integrated communications, and production teams to develop and enhance social media content for marketing campaigns.

Utilize up-to-date knowledge of the latest trends, social media platforms, and content strategies to propose inventive approaches for engaging communities across diverse social channels and campaigns.

Coordinate with the customer service team to gather player feedback, refine product optimization recommendations, provide feedback, and follow up with the development team to implement necessary changes.

职位要求

Bachelor's degree or higher, along with a minimum of 5 years of experience in marketing, with a focus on social media and community management.

Exceptional strategic thinking and long-term planning abilities, coupled with a strong results-oriented mindset.

Proficiency in using social media data analytics tools, such as YouTube Analytics and Sprinklr, and familiarity with collaboration tools like Jira, Lark, Asana, Trello, etc., is a plus.

Experience working with global game and marketing teams is considered a valuable advantage.

Proven skills in cross-departmental collaboration, project management, and organization, including the capability to handle multiple projects simultaneously. Strong communication and presentation skills are essential.

Effective communication skills, enabling meaningful engagement with players and a keen understanding of player and market trends.

Proficiency in writing, enabling the creation of high-quality content.

Note that on-site presence is required.