Account Supervisor - Social Media - Remote

Please note the applications are open to candidates based anywhere in Mexico, so feel free to apply regardless of location as those will be 100% remote, Work-From-Home roles.

Digital Media Management (DMM), a Keywords Studios company, is a full-service social media agency that specializes in 360 campaigns for the entertainment, games, and consumer brands industries. DMM creates groundbreaking social-first campaigns rooted in innovative strategy, and provides clients with community management, creative, video production, influencer, talent, and performance marketing capabilities. As our team at DMM is growing, we are always on the lookout for talented professionals who share our values and are passionate about the entertainment industry🎙️🎧🎥!

Role overview

We are seeking an experienced Account Supervisor to manage a team of social media managers and oversee strategies for some of the most talked-about television shows currently on air. In this role, you will guide the development and execution of social media campaigns, collaborating with internal teams and clients to ensure alignment with campaign goals. The ideal candidate will possess a strong blend of interpersonal, strategic, and analytical skills, with the ability to use data to refine strategies and drive engagement. This position requires strong leadership, communication, and problem-solving abilities to succeed in a fast-paced environment.

What are we looking for? Our Account Supervisor has a knack for the following skills:

Communication:

• Build and maintain meaningful relationships with day-to-day clients, ensuring a deep understanding of their business issues, strategies, initiatives, and priorities.
• Serve as the primary point of contact for clients, communicating expectations and project status clearly, and addressing any concerns promptly.
• Facilitate transparent and open communication between internal teams and clients, ensuring alignment on project goals and timelines.

Analytics:

• Analyze client objectives and performance data to provide creative solutions that meet business needs and drive results.
• Review social media metrics to assess the success of campaigns and ensure strategies are effectively achieving client goals.
• Monitor and report on key performance indicators (KPIs) related to social media engagement, providing actionable insights to improve campaigns.

Leadership:

• Lead a small team of social media managers, providing guidance, support, and mentorship to drive individual and team success.
• Oversee the quality assurance process for all social media content calendars and postings, ensuring alignment with client expectations and brand guidelines.
• Manage the approval process for all deliverables, ensuring timely and accurate completion of tasks across various projects.
• Foster a collaborative team environment, encouraging innovation and proactive problem-solving.

Business:

• Ensure that all project scopes are adhered to and obligations are fulfilled, managing timelines and deliverables to meet client expectations.
• Drive operational efficiency by optimizing day-to-day account management processes, ensuring smooth execution of campaigns.
• Provide creative solutions and strategic recommendations to help clients achieve their objectives, balancing creativity with business goals.
• Ensure all account deliverables are within scope and on track, proactively managing resources and identifying potential risks to the project.

You'd be a great fit for this role if you have:

• At least 4 years of experience in social media, preferably in the entertainment industry, with a strong track record in developing and executing successful campaigns.
• Proven experience with social media analytics and reporting, using data to drive insights and improve campaign performance.
• 2+ years experience leading and mentoring a team, providing guidance and support to ensure high-quality results and professional growth.
• Skilled in managing timelines and campaign assets, efficiently handling multiple tasks to ensure smooth project execution.
• Availability to work between 9am and 6pm PST with flexibility for routine weekend coverage
  

What do we offer?

Our company culture is casual, fun, and empowering. There’s a lot of room for growth in this role! That’s right, no glass ceiling and room to learn. Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Al brindar su información en esta solicitud, usted indica que entiende que recolectaremos y procesaremos su información de acuerdo con nuestro Aviso de privacidad para solicitantes. Para más información, consulte nuestro Aviso de privacidad para solicitantes en https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full time, permanent

Working Pattern: Remote