Creator Success Manager
Job Summary
Job Description
- 6+ years experience in customer success or related field
- Excellent written and verbal communication
- Proactive problem-solving and process improvement
- Passion for gaming and the creator community
- Experience as a creator (bonus if Fortnite Creative)
- 100% premium coverage for medical, dental, vision
- Long-term disability and life insurance
- 401k with competitive match
- Robust mental well-being program
- Unlimited PTO and sick time
- Paid sabbatical after 7 years
4 skills required
Job Details
WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
SALES AND LICENSING
What We Do
We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.
What You'll Do
Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.
In this role, you will
- Shape and execute the vision for supporting our most engaged creators on the platform
- Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
- Directly manage a subset of strategic accounts
- Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
- Adopt and develop new operational processes; Document and communicate best practices
- Get hands-on with creators and teams to solve problems, design solutions, and understand bugs
What we're looking for
- 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
- Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
- Excellent written and verbal communication skills
- Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact.
- You’re user-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
- Passion for gaming and the gaming community
- Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .
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About The Company
Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina.
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