Customer Experience Coordinator

2 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Experience Coordinator at TFL, you will provide top-tier service to retail and private-label customers through all communication channels. You will assist customers with ticket purchases and delivery using the Point-of-Sale system. The role involves delivering a great customer experience, developing solutions to issues, executing CRM strategies, and utilizing CRM tools. Furthermore, you'll collaborate with team members, contribute ideas, and proactively protect company assets through fraud prevention and cash handling procedures. You will be working in a fast-paced environment.
Must have:
  • Provide best-in-class service to customers.
  • Assist customers on ticket purchases and delivery.
  • Deliver industry-leading customer experience.
  • Develop solutions to customer issues efficiently.
  • Utilize Customer Relationship Management tools.
  • Work collaboratively with team members.
Good to have:
  • Bachelor’s degree in a related field.
  • Passion for sports and/or live entertainment.
  • Experience in retail, travel, or events.
Perks:
  • $1,000 employee ticket credit
  • Company outings to local live events
  • Company kitchen with complimentary meals and drinks
  • Company happy hours
  • Employee referral program
  • Casual Dress Code

Job Details

TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Service Coordinator to join our team on-site at our headquarters located in Overland Park, Kan.


About TFL (Tickets For Less)

At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.


As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.


With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.


Reports to: Senior Manager, Customer Service


Responsibilities & Job Duties (include, but are not limited to):

  • Provide best-in-class service to our TFL retail and private-label customers through all available means of communication
  • Work in the Point-of-Sale system to assist customers on ticket purchases and delivery
  • Deliver industry-leading customer experience with tone, empathy, confidence, and attention to detail
  • Develop and create solutions to customer issues efficiently and effectively.
  • Execute CRM strategy, effectively maximizing HubSpot capabilities
  • Utilize Customer Relationship Management tools for recording customer communication and interactions. Ensuring proper procedures for all interactions
  • Work collaboratively with other team members to achieve departmental and company goals.
  • Actively contribute ideas and potential improvements to team members and management.
  • Proactively engage in protecting company assets through vigorous fraud prevention and cash handing procedures, actively assessing credit card misuse or abuse


Qualifications:

  • Bachelor’s degree in a related field preferred
  • Must have a passion for sports and/or live entertainment
  • Retail, travel, event, sports or live entertainment experience considered a plus
  • Excellent verbal and written communication skills
  • Self-motivation, attention to detail and strong organizational skills required
  • Must be able to work independently and as part of a team in a group setting
  • Strong ability to multi-task
  • Must be available to work under pressure in a fast-paced environment
  • Must have an eye for detail


Benefits:

  • Competitive salary
  • Discretionary performance bonuses
  • 401k with company match
  • Unlimited vacation
  • Medical/Dental/Vision insurance
  • Long-term and short-term disability
  • Life insurance
  • Paid parental leave


Perks:

  • $1,000 employee ticket credit
  • Company outings to local live events, including Suite tickets to Kansas City’s premier events
  • Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
  • Company happy hours on the first Friday of every month
  • Employee referral program
  • Casual Dress Code

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About The Company

Overland Park, Kansas, United States (On-Site)

Omaha, Nebraska, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (On-Site)

Overland Park, Kansas, United States (Remote)

Overland Park, Kansas, United States (On-Site)

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