Customer Success Manager - Government Projects (LATAM)

ABOUT MATIFIC

Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 200+ employees, we are committed to achieving our goals. We’ve also picked up a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few.

THE ROLE

As a Customer Success SME, you will be the primary point of contact for schools and government representatives, responsible for building and maintaining strong relationships that drive customer satisfaction and maximize platform usage. We are seeking a passionate and motivated individual with a keen interest in education to join our dynamic team. This is a fantastic opportunity for someone who is enthusiastic about nurturing customer relationships and who wants to grow their career in a fast-growing company.

KEY RESPONSIBILITIES

• Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.
• Training and Support: Provide proactive, personalized training and ongoing support to teachers, facilitators, and principals, both onsite and virtually. Organize webinars, conference calls and create instructional materials to support onboarding and continuous learning.
• Customer Engagement: Foster strong relationships with school users by providing regular check-ins, value-added services and identifying opportunities to increase platform engagement and retention. Deliver account reviews to ensure customers are achieving their desired outcomes.
• Usage Monitoring and Insights: Track and analyze platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilization.
• BD Team actions: Collaborate with the focal team on government projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities.
• Marketing Collaboration: Work with the marketing team to identify success stories, case studies, and customer testimonials that can be used in promotional materials.
• Olympiad Support: Assist in organizing and providing guidance for the annual Math Olympiad competition, engaging teachers, facilitators, and students in this key event.
• Platform Knowledge: Stay up to date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.
• Event Participation: Represent the company at conferences and events, engaging with existing customers and promoting the platform to potential new users.

• At least 1 year of experience in client or school services/support, with a strong focus on customer relationship management.
• Experience in the education sector is a plus but not required.
• Strong consultative approach with a positive and solution-oriented mindset.
• Exceptional verbal and written communication skills; bilingual proficiency is a plus.
• High energy, a collaborative team player, and a results-driven attitude with a passion for success.
• Ability to work in a hybrid environment, balancing remote and on-site responsibilities.

• A business with a strong purpose to provide quality education to children globally
• A fast-paced environment, fast-growing SaaS company
• Work with ministries of education, leading high-profile global publishers and partners
• Work closely alongside seasoned, successful entrepreneurs 
• Opportunity to innovate and challenge the status quo
• Great remuneration package with significant upside potential