Role Description
At our company, attentive listening, collaborative goal-setting, and swift action are at the heart of our customer-centric approach. As a pioneer in VR simulation, we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the future of VR simulation within an ambitious and agile team.
Responsibilities
• Set clear, achievable goals, milestones, and KPIs for effective customer collaboration
• Conduct regular Business Reviews with customers to monitor progress towards established goals, ensuring alignment and success
• Develop, refine, and implement efficient processes to enhance customer experiences
• Lead seamless customer onboarding processes, ensuring comprehensive user guidance
• Oversee Customer Relationship Management initiatives to prevent churn and boost retention
• Manage and synthesize customer feedback, collaborating with internal teams for continuous improvement
Requirements
• Prior experience in Customer Success/Account Management roles, emphasizing renewal management, churn prevention, and fostering strong client relationships.
• Technical knowledge to effectively communicate product details and troubleshoot customer inquiries.
• A proactive, hands-on mentality with the ability to work independently.
• Proficient in cross-team collaboration and relationship building.
• Demonstrated self-organizational skills.
• Exceptional feedback management skills, including data analysis and reporting.
• A dedicated customer-centric mindset focused on meeting and exceeding client needs.
• Familiarity with the pharmaceutical industry is advantageous.
Conditions and Benefits
• Competitive gross salary starting at €50,000 per year (excluding bonuses) - potential for overpayment based on experience
• Flexible working hours and remote work options
• Full-time permanent contract (38.5 hours/week)
• Modern office in Innsbruck, amidst the breathtaking Alps
• Immediate start date
• Mobility package options: 1-year public transport pass in Tyrol or convenient parking near the office
• Complimentary English and German courses with team colleagues
