Customer Supply Chain Lead - Japan

Description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

• The Customer Supply Chain Lead is responsible for partnering up with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience. The Japan Customer Supply Chain is seeking for a highly calibrated Customer Supply Chain Lead to join the team.

• The Customer Supply Chain professional will be the subject matter expert, with customer centric mindset, to offer Supply Chain solutions to internal and external customers by taking up all online and offline systematic operational processes, identify modification, improvement & simplification opportunities. Coordinate seamlessly with the Commercial organisations, using data analytics and key performance measures, to gain understanding and drive for business performance across Japan.

• This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and execute to aligned demand and revenue plans while supporting customers’ product and service level requirements.

• As a key member of the team, the objective is to enable Customer Supply Chain to continue delivering the highest customer service level to both internal and external customers by driving a continuous improvement and sharing best practices culture across Japan. Participate in Continuous Improvement Programs development and implementation with data driven results. Be a Subject Matter Expert of end-to-end Supply Chain, translating business needs to Supply Chain solutions, while streamlining operational processes across the region.

• The Customer Supply Chain Lead must have a strong will in customer service approach. It is key to build strong collaborative relationships with major key stakeholders. Always seeking for improvement opportunities, bringing an effective and simple way to the business. Proactively identify business challenges, develop solutions and execute, and practice data driven decision making processes.   
   

Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Take ownership of the end-to-end Supply Chain operational processes, from supply optimization until order completion with customer delivery. Drive regional standardisation and simplification of these processes, while keeping consistency in communication with business stakeholders;

• Balance demand forecast with supply availability, maximising business benefits for the company, while delivering promises to customers;

• Take lead and host the Japan S&OE process;

• Be knowledgeable and specialise in product key categories and its market dynamics for the region, in order to evaluate operational risks and/or opportunities with support of data performances and maintain overall operational health;

• Be a business partner to Japan Customer Supply Chain major stakeholders, ie. Sales & Marketing, Finance, Information Technology, etc, to align on business priorities;

• Be involved in cross regional and/or global projects, supporting the alignment within Customer Supply Chain, Global Supply Chain and other business stakeholders;

• Form close collaboration with the Global Supply Chain functions to ensure alignment and support of the overall strategy of the company;

• Extend, promote and embrace the continuous improvement and Best Practices culture in the Japan Customer Supply Chain operations;

Key Qualifications:
For consideration, you must bring the following minimum skills and experiences to our team:

• 4-6 years’ experience in supply chain management, preferably experienced in the consumer electronics or FMCG industries in international business environments;

• Proven exceptional Project Management and implementation/executional skills;

• Proven ability to translate business needs to an end-to-end Supply Chain solutions;

• Strong data driven mindset and data analytics skills utilising tools, ie Excel and/or Tableau;

• Experienced in ERP with its integrated systems, ie. Oracle, Kinaxis, etc;

• Exceptional communication, influential and stakeholder management skills, able to build strong & collaborative relationships with internal & external customers;

• Must be proficient in reading, writing in Japanese and English;

• Ability to  multitask and prioritise between projects while keeping outstanding attention to details;

• Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

  Preferred Qualifications:

• Excellent customer service mindset

• Good communications skills and judgement

• Growth mindset

Education:

• Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline
   

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .

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