Data Insights Lead - Player Engagement (Quality)

2 Months ago • 1-3 Years • Data Analyst

Job Summary

Job Description

The Data Insights Lead - Player Engagement (Quality) at Keywords Studios will support data and intelligence strategies through big data analytics and modeling. They will become an expert in AI and QA tools, leading implementation and maintenance to increase QA strategy adoption of new technologies and methodologies. This role involves data collection, modeling, analysis, recommending improvements, monitoring project results, assisting in QA automation, and providing tool training and design. The position requires strong analytical, problem-solving, and communication skills, and experience with BI and quality tools (e.g., NICE, Verint, Playvox, Maestro). The role is hybrid, with a work-from-home setup but requiring occasional onsite presence in Pasig, Metro Manila, Philippines.
Must have:
  • Big data modeling and querying
  • BI and quality tools expertise (NICE, Verint, etc.)
  • Data analysis and improvement recommendations
  • Project management and leadership
  • Strong communication and presentation skills
  • Minimum 1 year data analyst experience, 3 years contact center experience
Perks:
  • Monthly Non-taxable Allowances
  • Paid Time Offs
  • Annual Wellness Subsidy
  • HMO and Life Insurance
  • Hybrid work setup
  • Government Mandated Benefits

Job Details

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

The role offers a WFH setup, however, all Manila team members are required to report onsite based on business needs (client visits, company events, and kind of project needs that would require you to be at the office).

Provides support to Data and Intelligence strategies through big data analytics and modeling. The resource will also become an AI and QA Tool expert, leading the implementation and maintenance of localized efforts in increasing the QA strategy adoption of new technology and methodologies. This role will also be responsible in providing insights to available data at hand to ensure that we are able to create actionable projects to insight trends generated by the tool.

  • Performs data collection, modeling, analysis and recommend improvement actions.
  • Monitors, consolidates and analyzes project results and recommendations.
  • Assists in the QA automation implementation and in the operationalization quality strategies.
  • Provides support in tool training, design and monitoring.
  • Leads multiple projects.
  • Defines, assess, map and document quality processes for automation

Requirements

  • Bachelor’s degree in any field, Engineering/Statistics (preferred), or relevant working experience.
  • Work Experience: Minimum 1 year working experience as data analyst or tool implementation analyst. Total of 3 years working in a contact center industry.
  • Technical skills: Knowledge in building big data models and queries, working knowledge of BI tool and quality tools (e.g. NICE, Verint, Playvox, Maestro, etc.)
  • Other Skills: Analytical, problem-solving, and decision-making skills; clear thought process; good communication and presentation skills; possesses organizational / planning skills.
  • Exhibits effective listening and interpretation skills. Flexible to changing work schedules;
  • Can operate with very minimal supervision. Results Oriented, Assertive, Diplomatic, Ethical, Professional.

Benefits

  • Monthly Non-taxable Allowances
  • Paid Time Offs (Vacation, Sick, Birthday, Mental Health)
  • Annual Wellness Subsidy
  • HMO and Life Insurance on day 1 (fully covered with 1 dependent full coverage, 2nd-4th dependent at 75% coverage)
  • Hybrid work setup
  • Government Mandated Benefits

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

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About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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